HomeTrust Bank, particularly its Lexington branch, is noted for providing excellent and friendly customer service. Staff members consistently greet customers by name and go above and beyond what is required. The branch manager is always available to answer questions and provides a welcoming, family-like atmosphere from the moment customers enter. The team is professional and easy to talk to, diligently resolving discrepancies and following up to ensure issues are solved. They offer helpful services such as free checks and accommodate specific customer requests. The bank provides relief in stressful situations, like a lost checkbook while traveling. Customers report being very satisfied with their experiences, citing the staff as the best they have ever dealt with and noting the overall great customer service.
Had a discrepancy on our mortgage statement and they had a team look over everything. Found the issue, resolved if and followed up not once but twice, a week apart. VERY SATISFIED
September 2025
Everyone is always so friendly. Quick and easy process.
July 2025
Staff is always friendly, efficient, and knowledgeable.
