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March 2021 by Jessica Lanham
I too hold a license under cosmetology as an ESTHETICIAN (aka skin specialist) and I am well aware of the guidelines and changes with COVID. A miscommunication is not the same as completely failing to contact or response when you’ve told a client you would. I did threaten that I would share my experience if she did not refund my money for an incomplete service I paid for more than a year ago. I have attached a screenshot to photos to show her reply that she would contact me back that evening along with my correct phone number. Her license not being maintained, her website email not working, her assistant not contact me.... all thing that as a paying customer I trusted a business owner to uphold. I too have been affected by COVID, have children at home for online learning, yet I contact my clients and maintain my license to complete services I offer. Addition I was not on any medication that effect bleeding or swelling, my awareness of this is clear seeing how I am also an EMT. Chrissy had declined to refund me therefore here I am sharing my experience. I am not out to harm anyone but sharing my experience which is the whole reason for Google review, social media and word of mouth.I went to Chrissy Putnam for microblading March 2020. I paid for the service in full up front. During the service my brows began to swell and Chrissy expressed that she would want to continue another time that it was hard to see where she had and had not gone due to swelling. My follow up appointment was set for July and according to the healing of my brows we were going to finish the first appointment betweenMarch and July. Come July 2020 I had to reach out to Chrissy about my appointment knowing that cosmetology services had been affected by Covid. Chrissy did express at that time that she would get back to me as soon as everything had reopened. Fast forward to January 2021 and she still had not contacted me back. I again reached out to her on her salon website, her phone number listed on the website, and on Instagram left details of where we left off with my services and my cell number . She replied on Instagram and said that she would call me that evening , I never heard from her and again attempted to contact her by Instagram, website/email, and personal number. It was not until I requested a refund and expressed i was no longer interested on her redoing, completing, or finishing my brows over year from when she initially began them , then she replied promptly offering excuses such as Covid, tattoo license not being renewed, her assistant was suppose to reach out, and having kids home for online learning. Things we all have experienced, not just her and therefore does not excuse her lack of services or there of communication. She refused a refund and offered to do my follow up when I’m left with 2-3 viable lines that don't blend in at all with my brow due to it being so long ago. I do not recommend her for any services!!!
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March 2021 by Dawn Shell Putman
Wonderful hair magician/beautician and my hair is a challenge. She truly knows what she is doing & I’m always happy with her services!!!
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March 2021 by Cindy Sink Tucker
Chrissy stands behind her services. Cute shop, excellent results! Massage chair!!
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March 2021 by Tia Stewart
Chrissy was amazing with my son (2 1/2 yrs old)! She was so patient and sweet. Can't wait to go back. Next time it's mommy's turn! :)
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February 2021 by Ashley P
Love, love, love!
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February 2021 by Shannon Byerley
Love love this place!!!
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November 2020 by Team Benner 13
Love Chrissy. She does an awesome job
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July 2020 by Karin is Karin
I love this place and trust no one else with my hair! Chrissy is so talented. I've been going to her for three years now.
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February 2020 by Sarah Winters
Chrissy is amazing!!! Enough said.
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February 2020 by Kelly Pierce
Absolutely love my new highlights! Chrissy is amazing and her salon is top notch!
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December 2019 by Nichole Bacon
Love the new salon. The new wash bowl and chair is awesome. The massage chair was a wonderful addition. Not only did I leave with amazing hair but also refreshed like I had been to the spa. Thanks Chrissy!
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November 2019 by Pansy Hanes
Chrissy does amazing work! She’s very passionate and ALWAYS does a fantastic job with her clients!! My hair is very healthy and has gotten so long since I’ve been going to her!! I HIGHLY RECOMMEND Chrissy!!
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April 2019 by April Harrison
Did an amazing job on my daughters prom hair & makeup. Also did the teeth whitening on my daughters teeth and WOW! Definitely a big difference in a little amount of time. it's been about 2 months and my daughters teeth are still white. Thank you Chrissy! We will be using your services in the future.
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January 2019 by Kristin Legare
Chrissy is amazing. I can't believe this place is in Lexington. I absolutely love my eyebrows and eyelashes. Wish I had gone to her sooner
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October 2018 by Dawna Dansby
The services and attention you receive are world-class. Just amazing! Chrissy knows what she is doing, no doubt!!! I felt like I was in Paris!
