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January 2024 by Shawn Shirley
I had the worst experience with T-Mobile. I spent countless hours wasted dealing with them. I think they need more $ for training for their people working in their company.Please do yourself a favor and stay away from this company
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January 2024 by Judith Misenhiemer
I had coupon for 6" sub $3.99 the associate fixed it perfectly. Very nice customer service
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January 2024 by Tiffany Earley
Beware! They lie about their promotions to get your money and then when the bill comes all they do is say sorry that you have to pay so much more than you agreed to, and that's there's nothing that can be done.
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December 2023 by Mariana Huerta
Worse costumer service possible … refuse to sell me a iPad because I didn’t open the line with them I open it somewhere else she soo greedy bc she was going lose inventory if she would of sold it to me … grinch of Christmas
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December 2023 by Andrew Fox
Don’t go here the employees are either on their phones or sitting down, the gentleman I talk to Ramsey it seemed like he didn’t understand what he was talking about kept stuttering over his words and then proceeded to tell me that we had to put $1,000 down after I already did the process online to make sure I was qualified and to which it didn’t say I needed $1,000 as a down payment DO NOT GO HERE!!!!
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November 2023 by Robert Miller
Couldn't use my tablet from metro.
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November 2023 by Jacob Wood
DO NOT PURCHASE ANYTHING FROM THIS LOCATION. The representatives will lie and tell you that you are getting a free galaxy watch as part of a promotion for signing up for a new line with them and would only pay the monthly service fee to open the watch line. Then they will charge you for the product at full price and then when you complain they tell you this promotion had expired before you even signed up for service with them. They will tell you to speak with customer service who will also lie to your face telling you that you will receive credits on the next bill then when that doesn't happen they tell you sorry that promotion expired you need to speak with the store. The store also lied about what our monthly bill would be giving us a price $40 less than what we actually have to pay each month. They just tell you it's a promotion so the sales rep will receive credit for an additional sale. T-MOBILE IS A TERRIBLE COMPANY AND I WILL NEVER GO BACK AFTER THIS CONTRACT EXPIRES.
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September 2023 by Melody Everhart
I had a wonderful experience with Emile the store manager. She was very helpful and through. She was very Efficient and I enjoyed the visit.
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September 2023 by Jason Casselbury
Very helpful and got me going with the phone I wanted. Even though it wasn't in stock, they made it happen.
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August 2023 by Clayton Morcom
People working were great but customer service on the phone is reason I switched companies. Pluse for 1 line way too expensive.
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May 2023 by Tay Dimick
The customer service was really great I got my service transferred from Verizon and it didn't take long and they worked with me to make sure it went as smooth as it could be. Was also able to keep my same device.
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March 2023 by Sandy Cockrane
Have an Awesome attitude, Very fun Employees and An Awesome Manager Emilie ???
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February 2023 by Roger Cranford
I took my phone to find out what was changing my phone and was told they did know what to do.
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February 2023 by Tommy Brittle
Very excellent service in a matter of minutes she hadn't fixed it off the door
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December 2022 by Donna T.
Poor customer service at the Lexington NC location. They are not willing to help you. They will tell you to go elsewhere or call the customer support line. They acted like we were bothering them and just wanted to get rid of us. We drove to another location, and they were happy to help us.
