-
January 2024 by Kimberly C.
BEWARE!!! Purchased a Firm Spring Air mattress here. Once delivered I was surprised how soft it was. The tag & the bag label both said firm, but the mattress felt super soft. Thought maybe it was bc my bedframe wasn't put together correctly so I took it apart & placed the mattress on the hardwood floor. It still felt really soft. Went back to TDF & laid on the floor model again. It felt a lot more firm than the bed delivered. The mattress is reversible & was flipped on the opposite side as mine, so went home & flipped it over. Still no luck. Was causing neck & back pain bc of how soft it was, so I ordered a firm mattress topper hoping that would help. It didn't. My Mom finally came over & laid on the bed. She had been with me when I purchased it. She confirmed I wasn't crazy. TDF wasn't willing to help me, wouldn't even give me the name of the rep at the manufacturer. So I called the manufacturer & the 1st person I spoke to scoffed & said, "not sure why they wouldn't give you his name, it's such 'n such." Long story short, turns out the wrong tag was placed on the mattress I got (the firm tag was on the softer, super plush mattress). TDF finally agreed to replace it, but I didn't want my mattress on the floor & couldn't use my frame anymore (screws were now stripped bc it had been moved 2x & I had taken it apart again). Didn't really want a box spring but hadn't found another frame I liked yet, so I asked if they'd throw in the box spring so I could use it temporarily, especially due to the inconvenience. I was out $215.70 for the frame + $151.02 for the mattress topper ($366.22). They said no. So I decided I just wanted a refund at that point. I was pretty frustrated. After they picked it up, I call TDF for the refund. They refused to refund me the delivery fee! That's outrageous. So they forced me to pay for a delivery fee for the wrong item. That means I'm out $506.72 (it was $40 to take my original mattress + $100 delivery fee). I won't ever shop here again! They don't stand behind their products, & could care less I went through heck because of their mistake, & I even got charged delivery for receiving something I didn't even order! Not cool at all.
-
December 2023 by Margaret W.
I was disappointed that I had to be asked to be helped. A man who came in after me was waited on quickly. Someone needs to realize women are buyers too!
-
October 2023 by Kim Loye
TDF has the high-end pieces at warehouse prices. I was hesitant to visit because the rating isn't as good as some other places. But if you're looking for QUALITY furniture, you need to visit this store.
-
October 2023 by Donald Ayers
Bought recliner and sofa, sofa and loveseat. Delivery guys nicked doorway on delivery. Had issues with both sets. Technician was able to fix after several visits. I say try Rooms to Go or Ashley and save the trouble.
-
October 2023 by Jason Casselbury
Great showroom with a lot of great pieces. My only quip is that some items seem a bit overpriced.
-
August 2023 by Robert Campbell
Lot of stuff to look at. I am not sure of the quality. It could be great or?
-
August 2023 by McKenzi DeFries
I can’t believe it took me so long to find this place! Never shopping for furniture anywhere again. The staff are so friendly, the prices are incredible, and the variety of choices is unmatched. I’ve already gotten a rug, outdoor furniture, and a couch set from them. Couldn’t be happier. 1000/10 highly recommend!
-
August 2023 by James Mohundro
There is no Transit Damaged Furniture 'TDF'Everything is new taking 6 weeks or more to get.
-
June 2023 by Donna Azzolini
What a nice place to do business. A very refreshing experience with customer service throughout the store. Extraordinary! They stand out because you don't see this hands on customer service very often and from every staff member I worked with!Meaghan is a very good and patient designer. It's nice to have a good experienced person on staff that is so willing to help with selections, details and the scale of furniture. She's all you need!Also a great amount of inventory and with upgraded selections.It had been awhile since I was in the store. I'm glad I showed up!
-
June 2023 by Tim M
Great selections. Personal service. Good prices even during these inflationary times. John was very helpful.
-
June 2023 by Linda Peterson
Nice, knowledgeable staff and decent selection. Exactly what you expect from a freight outlet but still had some higher end items.
-
April 2023 by Sal Gutierrez
Great selection and great pricing. There's so much to look at so take your time.
-
March 2023 by Jessica duron
Ordered a sectional from TDF, they had the best prices around. While this did take forever to deliver- not their fault, it was back ordered and they let me know at the time I placed the order. Once it did deliver, delivery guys were awesome! Very personable, polite, and were extremely careful so they didn’t damage my floors/walls or the new furniture. Even though it’s a bit of a drive for me, I will definitely be ordering from them again.
-
March 2023 by David R.
I had searched the internet for a specific piece of furniture. I was able to find it at TDF online at the best price. I called the Lexington store with questions about the furniture and delivery options. I got the answers to my questions, and they were flexible on delivery options and very helpful. I was able to order the furniture over the phone quickly and easily. I highly recommend TDF
-
March 2023 by Emily Wall
Shout out to Meaghan for helping me find the perfect new couch and mattress/box spring set! Also, I’ve got to give kudos to both Jason and Justin for the delivery and set up, it was so nice to not have to lift a finger! Fantastic service all around ??
