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May 2023 by The Bulywif
People are rude and park their cars where customers can't park close to the door.
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May 2023 by Jim Wright
Folks at this Napa store are most helpful, but I wasn't there--I was at the tobacco store next door. They've got a new 20-something chick working there. Drop in and see if you can make her smile. I bombed the first time, but I don't give up--not on that.
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April 2023 by S P
Ok messy store
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February 2023 by Jatana Stewart
Young man was exceptionally nice, put my wiper blade on and I am good to go. Excellent service.
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September 2022 by Michael Jennings
Useless. Go to advanced or o reillys.
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July 2022 by Darrell Eury
Very nice people and friendly service
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March 2022 by Mark Grigg
Drove here after another store called them. They had item in stock but closed 5 hours before the posted time on website. Wasted trip. What makes it worse if I asked if they were open normal hours.
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February 2022 by J M
DO NOT BY ANY MEANS PLACE AN ONLINE ORDER WITH THIS COMPANY ESPECIALLYFOR THIS LOCATION.I placed an online order for 2 bags of ice melt. The total was $14 w/ tax online but they charged me almost $16. I didn’t complain, I figured it was a hidden convenience fee. They boasted on their website about having a 30 min pick up time but that was a LIE. Over 2 hours past and no email, text, or nothing to confirm my order was ready for pick up. I called them several times and no answer. You’d probably have a better time trying to get in touch with the President then getting in touch with anyone here.I should’ve read the reviews before making a purchase here. Worst of all they’re closed on Sunday so I wouldn’t be able to get my order (that is, if they even bother to acknowledge it) until Monday.If you do not have an item or cannot fulfill an order let the person know and give them their money back.Now I have to wait until customer service opens on Monday to try to get a refund.Based on other reviews, I’ll be giving my business to Autozone. This is the first and LAST time I will ever attempt to do business with Napa.
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February 2022 by Levi Jenkins
Great group of guys. Brandon was a big help!
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January 2022 by Jennifer M.
DO NOT BY ANY MEANS PLACE AN ONLINE ORDER WITH THIS COMPANY ESPECIALLY FOR THIS LOCATION. I placed an online order for 2 bags of ice melt. The total was $14 w/ tax online but they charged me almost $16. I didn't complain, I figured it was a hidden convenience fee. They boasted on their website about having a 30 min pick up time but that was a LIE. Over 2 hours past and no email, text, or nothing to confirm my order was ready for pick up. I called them several times and no answer. You'd probably have a better time trying to get in touch with the President then getting in touch with anyone here. I should've read the reviews before making a purchase here. Worst of all they're closed on Sunday so I wouldn't be able to get my order (that is, if they even bother to acknowledge it) until Monday. If you do not have an item or cannot fulfill an order let the person know and give them their money back. Now I have to wait until customer service opens on Monday to try to get a refund. Based on other reviews, I'll be giving my business to Autozone. This is the first and LAST time I will ever attempt to do business with Napa.
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January 2022 by Harley Houston
Don’t buy oil here, they won’t take the old oil back so you have to go to advanced auto or autozone etc which isn’t right. Also bought a battery and they won’t take my old one when I came back with my receipt for the core fee they charged me with the purchase of a new battery. I would add poor customer service, and felt like I was a inconvenience for them. Oreilly, Advanced Auto, or Autozone is where I will shop from now on and you should too.
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October 2021 by Deanna Smith
Would be nice if you changed your own hours on the website, Google, something so people can plan accordingly. Really sucks to drive 40 minutes out of the way to find out you closed 1.5 hours ago because someone was to lazy to change the hours online. You take online orders, it's just common courtesy.
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October 2021 by Darren Baucom
They never answer the phone and close before they say !
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July 2021 by Midlander NC
do not go there if you buy some from other parts from napa thay wont take it at all and thay are rud to custerms
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July 2021 by keron jeremiah
If you need help go somewhere else. I asked for help with a check engine light and told 1st they do not do that anymore, then it's not worth the time and I should go another shop that old man behind the counter just doesn't want to do anything...