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January 2022 by William T.
Had a reservation and no one was around to get me my truck. I called the Budget Rental customer service line and could not reach them. I called a couple other numbers and waited for about 30 minutes and no one showed up. Luckily U-haul bailed us out and we got a moving truck. Advise to management - when you have a reservation, have the common decency to show up to work or give the customer a courtesy call if there is an issue.
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August 2021 by Susan Tadlock
I had problems all around with my move. I had no help and the rental Co had no suggestion or advice. Occasionally I could get through to them ONLY through their "back line". They did, however, allow me to extend my rental each day over my contract. I finally ended up finishing my unloading by myself Saturday morning (didn't realize it was Saturday- days all running together during this horrible move. I hadn't been made aware of Saturdays different times. I couldn't have gotten there by noon anyway. I did fill the truck with gas (have the receipt to prove it), locked it and secured the key return with my note.Everything (almost) that could go wrong did. This was just another straw.
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May 2021 by Russell Kinlaw
Mike was wonderful in assisting us with rental and accommodating us in the return of the truck. Greatly recommend him
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March 2021 by tiffany buffkin
1 star is not even deserved.I had a reservation to pick up a truck at 10:00 this morning. Their hours are 8-12.No one was at the location. When I arrived at 10, there were several other customers who had been waiting for an hour. It's now 11:30 and no one ever came to open the shop nor called/answered their phone.I had movers scheduled, and now have cancellation fees to pay. Completely unprofessional.When I told the movers where I reserved the truck from, they said this surely is not the first time this has happened. I've never had an issue with budget before and have been a loyal customer. I cannot believe they allow their name to be associated with this owner or location.
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February 2021 by george purkey
Mike haul auto sales runs good buisness
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October 2020 by Douglas Metzger
I want to thank them for a great move.. the truck ? was awesome.. not the cleanest smells like a fish had been living in the box...
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March 2020 by Jessica L
Nobody was there at 9 am had to call customer service
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November 2018 by Rob Redfearn
Best value for a truck. Especially for a one-way rental. Friendly service staff. Very accommodating.
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February 2018 by shirley brightman
Love my neighborhood Budget Truck Rentsl. Outstanding service and honesty.
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July 2016 by Nicholas Oxendine
I love Mike Hall. He is top of the line and takes real good care of his customers.
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May 2016 by Jennifer Hickman
I have used Mike Hall Budget Trucks for years and have always had great customer service and He makes renting the trucks a breeze!
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April 2016 by Dee Feury
I was very disappointed in our experience today. While very polite to us the gentleman who was trying to help us with our reservation was not knowledgeable in budget rental procedure and left my husband sitting in the office while he helped another person with their car. The owner mike hall was not in and had his phone turned off so we had to cancel our reservation with budget rental. It wasn't a pleasant experience as we wasted an hour and a half sitting there to get a truck that budget had already reserved and rented to another person. Just pay the extra and use U-Haul. The agrevation isnt worth it. They don't have a person who is trained specifically for budget rentals.
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February 2016 by Dan Robarge
Stay far away, worst customer experience I've ever encountered. I have never been treated this poorly by a business and am shocked that Budget continues to use Mike Hall Auto Sales. I was threatened and their employees even opened my car door as I was leaving. Truly a horrible experience all the way around
