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February 2024 by Greg Matherne
Went in to get an oil change on a company vehicle. I was in and out extremely fast. Quick and easy. Only one thing I can speak negatively about is the washer fluid reservoir wasn't filled(TOPPED OFF)..THAT'S IT! Friendly, and very fast. Everything went smoothly. I would definitely recommend for, an oil change.
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January 2024 by Angela Watson
I have been going to Shell Rapid Lube with my company vehicles for over 8 years every 8 weeks due to a lot of miles driven. I went yesterday at 10:20 and was told they were getting ready to go to lunch. There was only 2 vehicles there . So I was told to come back after 2. I came back today and listened to the same thing except it was 10:30 and there was only 1 vehicle there ahead of me. They even locked the door as I was walking back out. Why would you as a business shut down at 10:30 for lunch and turn customers away. I have spent a few thousand dollars at this place over the years. It is the only place that has ever changed the oil on my company vehicles. I drove out the parking lot for the last time. Even if they paid me I would not let them change my oil. I will never go there again and I will tell everyone I know not to go there. They have lost my business and anyone else that works with me with a company vehicle will not be allowed to visit any Rapid Lube location. Very disappointed in such poor service
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January 2024 by S&S Jarman
Fast and did a great jpbo
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December 2023 by BLAIRE LOCKLEAR
All I can said is WOW WOW WOW!!! Ron and his crew are the BEST IN LUMBERTON! I went there to get my oil change after trying to find a shop that was opened after thanksgiving and they were open! I came from Pembroke and they got me in as I was informed ahead that it might be a little bit of a wait because there were a few cars ahead of me but I swear to you I was out of there within less than 20 minutes. It’s crazy how I was out of there that fast and it’s crazy amazing because had I went anywhere else, I probably would of been waiting 30 minutes to an hour based on the vehicles that were ahead of me. I will definitely be going back because Ron and the crew there are so kind and displayed EXCELLENT customer service, acceptance and were kind hearted due to me driving around all morning trying to find a place to get my old changed and I’m so very thankful I found THEM! ?????????
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October 2023 by Tiffanie W.
Don't go there!!!!! The manager will let customers come in and talk to the employees any kind of way !!!! My son was let go bc a customer cuss him out and my son stood up for his self and was let go !!!!! DONT WASTE YOUR MONEY THERE OR YOUR TIME RON IS NOT AN GOOD MANAGER
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September 2023 by Christine Hammonds (Chrissy)
I get my oil changed her often. It only takes 15 to 20 mins and your out the door. The prices are good. They have full synthetic or synthetic blend and more.
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September 2023 by Randall Badgett
Great manger. Fast service. Rate this 5 stars.Don't waste your time anywhere else.Services: Air & cabin filter replacement
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July 2023 by Dawn Parker
Guy was very, very nice. But,…….Was told I would have to go get my own oil and filter from a parts place. Then bring it back to have it done. Most places have delivery from parts places why not here ?!?
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July 2023 by Ashley Green
Quick oil change! (As long as they’re actually open—have closed early multiple times I’ve been by.)
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July 2023 by Wanda Callahan
I had my oil changed and I must say these guys did a great job! The wait wasn't long at all and the price was very reasonable!! Ron was very friendly and polite at check out!! I will definitely be back to see y'all!Service: Oil change
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July 2023 by michaela mckinley
Went to this place after being let down at Walmart and I’ve been here before and was pleased but this time as soon as I pulled in an employee runs up to my car before I can get out and said it’s your brake pads and we don’t do those. I know I need brake pads sir which I got later that day but I told him I wanted front tires. He immediately said we don’t have your size so I left and spent money elsewhere.
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July 2023 by wes hammer
Don’t bring your vehicles here if you ever plan to work on them yourself. Had to get an oil change so I brought in my car. Paid an outrageous amount for an oil change. A few months later I go to change the oil myself and the drain plug is way over tightened and stripped. I’m pretty confident some one was having to much fun the impact. Had to get a kit to remove rounded off bolts. Oil filter was apparently installed by the hulk himself. This was the last place to service my car. I wouldn’t trust them to add washer fluid correctly.
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May 2023 by Cathy Stanley
Always, professional. If an a problem is discovered, explains and give options on how to resolve.
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April 2023 by Dana Locklear
They do a great job.
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February 2023 by Jay Britt
Shout out to Ron and his team at Shell Rapid Lube! They have been servicing my cars for years. They make great effort to do the job right and move you through the line efficiently. Thanks Ron!Service: Oil change