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November 2023 by Maurice Branch
They closed the door on me and they weren't even closed the co worker saw me and just turned away. As soon as I pay my bill I'm done with Spectrum
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November 2023 by Cynthia Cason
Needed to get another Xumo box. Customer Service really helpful.
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September 2023 by Gabrielle Nealy
This is the second time I came to pay our bill and the service was horrible. Last month I wanted an hour. A guy came out and called everyone before me because I was paying the bill with cash. Today, this same guy was stopping us at the door. He said paying with cash is a one hour wait. You can go to Walmart. Rude and nasty attitude. I will not coming back to this store for anything.
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August 2023 by Patricia Mcdougald
Very slow customer service!!! One hour to turn in a cable box.
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August 2023 by Al Pendy
I "canceled" my internet service with Spectrum on 10 August, turned in my equipment and thought I was done. But no, because my last payment was 7 August, these worthless thieves are charging me a FULL PAYMENT FOR 3 DAYS OF SERVICE! It's your "policy" to charge for a full month is so anti-customer service and ridiculous that your agent failed to mention it when I was canceling my service.Your organization is disgraceful.
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August 2023 by Theresa Filipiak
Guy was very nice was big help with smile on face, great customer service✌️
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July 2023 by Jasper
The people were okay and they are not family one of them was outstandingly friendly and treated you like you should be the other ones that what they didn't seem like they wanted to be there but they did get what we needed done
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July 2023 by Ginger M. Ward
Great customer service. Sorry I forgot the name of the young man who helped me. I remember. I was talking to him about going to college and he told me that he had already graduated,. Great personality and a pleasure to do business with!
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July 2023 by Shaun Brown
I think the lady name was Paula she was very knowledgeable about all that I asked about showed great patience and great customer service
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June 2023 by Waylon Lowery
Amazing customer service. I was in an out in no time.
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June 2023 by Arthur Rooks
Not sure how to answer that question. The only reason I went is to return internet equipment. But they did not want to take charter communications equipment.
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April 2023 by Stephanie McNeill
Paula displayed excellent customer service yesterday when assisting my husband and I when transferring lines for my cell phone and iPad from another carrier. Paula was very polite, patient, and helpful! This type of service deserves five stars because she done all with a smile and no huffs or puffs. Thanks Paula!
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April 2023 by Audra Patterson
This is the worst mobile service I have ever had. I've had cell phones for almost 30 years and I have never had worse reception. I have had spectrum mobile For a year and a 1/2 and it hasn't improved. I live a couple miles from the spectrum store so I'm not sure why my service is so terrible. Also speaking of slow service the Wi-Fi is also slow. I would not recommend switching to spectrum mobile
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March 2023 by Frank Shumpert
They have their issues and are priced too high with their packages and rental equipment. Would not use them or AT&T for tv streaming.
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February 2023 by User1526
Terrance is our go to guy! Straight to the point, knows exactly what he needs to do, doesnt pressure you into anything you dont want to do. I would recommend him to anyone! 10/10 satisfied
