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February 2024 by Latasha Toatley
Great workers
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January 2024 by Lee Anne B
Dakota was very helpfully with a our phone delimia. Took her time & was very patient. Thank you for being a 10 ?.
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December 2023 by Robert L Britt
T- Mobile is slipping! Too many dropped calls and poor in-store service
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December 2023 by Cynthia Carter
Fast and friendly services
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November 2023 by David Cavanaugh
They very helpful and took time to solve my problem
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October 2023 by Trenia Pevia
Got phones & home internet... So far it has been a great experience..Worker did great job with getting me right before i left the store..Appreciate it..
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September 2023 by Shatoria Meekins
I went there 30 minutes before they closed and I thought that they were going to rush me out like other stores do but they were very helpful and patient the two lady’s made sure they were going to fix my phones ! Without making me feel like I was being rushed thank you lady’s so much !
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September 2023 by Craymon Strickland Jr
First of all, I've been a loyal customer since the early Suncom days, which was prior to the T-MOBILE buyout. Today, my wife and I walk into the store in an attempt to discuss additional phone services for my aging in-laws. There were no customers upon entering the store. The three staff members whom we saw were all sitting and playing on their phones. No one stood up in an attempt to greet us much lessassist us. The inquiry led to us being told to contact customer support, since the one individual who never left his seat, supposedly had no knowledge about the product in question. They made no attempt to research the needed information nor contact customer support on our behalf. I've noticed a decline in customer service within this particular store over the last few years and will now be seeking services elsewhere. Needless to say, I'm extremely disappointed, considering we've been loyal customers for about 25+ years.
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September 2023 by Sammy Locklear
Fast friendly and always willing to help you can tell the new manager is trying to rebuild there reputation
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September 2023 by Shaun Brown
Loved my visit I ended up getting service with them
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September 2023 by Haley Nichole
I love my phone and my service I also got free internet
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August 2023 by Billy Davis
Walked into the store this afternoon to add an additional line on my current account. Was not greeted by any of the staff. My daughter had to approach one of the staff members to inquire about a new phone and they told her nope our Iphone safe is locked / broken and we cannot access any new Iphones. We understand things do happen, but didn’t greet or apologize. Where was the customer service? No iPhones is all that was said initially. Didn’t offer to setup an account or call the neighboring store to see if we could be accommodated.
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December 2022 by Steve Gauquie
There new technology of home internet is the best I've used this far...No wires either.
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November 2022 by Grady Hunt
Just left this store couldn't get anyone to help me also heard someone in the back cursing so I just left. Won't be going back there.
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October 2022 by Kalle W.
Simply put: Sales is about listening to what the customer wants and providing. Upselling is fine if the customer is interested but after the third failed 'push' please STOP. We'll just wait the 3-5 days to get our product, thanks for nothing.We literally walked out, not only were they pushy but they lost a guaranteed sale that we set up with TMobile on the phone before coming in to this location. By far this was one of the worst experiences that I have had with TMobile in nearly a decade of doing business with them.
