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February 2024 by Sylvia Hunt
When u try to call the pharmacy they either take forever or hang up the phone. Sorry service
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February 2024 by Mindy Hinders
Do not get your prescriptions here they take way to long it is ridiculous!!! You will spend no less than 20 minutes in the store waiting and no less than 30 minutes out in the Drive-Thru.
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December 2023 by Lakisha Cooper
This pharmacy is the worst by far the customer service is terrible. They make it very difficult to get needed medication. My provider sent in a prescription and the pharmacist would not fill it until she spoke to my doctor….who sent in the prescription. I suffer from insomnia and I need my medication…the pharmacist Melinda did not care nor did she show empathy. My need for medication was not important to her.
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October 2023 by sheena mcgirt
Called because a guardian is trying to get their childs medication and they will not answer the phone. Phone has been ringing for over 10 mintues.
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September 2023 by john mcdanolds
Customer service, particularly in the pharmacy, is terrible. Wait times are almost always long. The drive-thru pharmacy is especially poorly operated, with no organization to make what should be a convenience at all user friendly. It would make sense, for example, to make one lane for drop off and wait only, and have the other lane for drop off/pick up only. Instead, customers are dealt with randomly. I was stuck behind two cars recently, and had to wait 30 minutes to pick up one prescription, while other cars went right through. Management really needs to rethink the entire pharmacy to create efficiency!
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September 2023 by J L
Cashiers are never in place. Doesn't matter what you're buying, you are going to waiting a long time for it.
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May 2023 by Sandy Williamson
This pharmacy is lacking very much in there costumer service department, we’re out of town and have had to use this pharmacy. I tried calling the pharmacy last week and stayed on hold for over an hour with the recording saying there were two callers ahead of me and today I’ve been on hold for over 30 minutes starting off with two callers ahead of me and now the recording is saying the staff is answering other calls. Sounds to me they need to hire people that want to work and get rid of the ones NOT doing there JOB!
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March 2023 by Jason Spraggins
No such thing as customer service at this location. Absolute disgrace of a store and pharmacy.
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February 2023 by Lindsay Warwick
Be prepared to wait, and wait, and wait, and wait, and wait for anyone to answer the phone or help. Called twice to refill meds (which can't be done online), after 35 minutes of waiting on hold, was hung up on. Twice! And don't bother calling the store either. Just find a different pharmacy and save yourself the headache.
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January 2023 by Larry Eason
Checked on a prescription several days ago found that my auto refill had been turned off. Changed back to auto refill.. Checked later and the prescription was in progress. That was on the 12/23/22. Waited until today 12/27/22. Checked to see if my prescription had been completed. The system was no longer showing my prescription status. Tried to call the pharmacy. Held the phone for over one hour and no one answered my call. That is totally unacceptable. The pharmacy is located in Lumberton NC. I can't afford to drive to Lumberton NC from Bladenboro NC. Just to find that my prescription refill was lost by the system and and no one will answer the phone, and I need to make another trip later get pick up my medicine. Get your system fixed and hire some people. Your greed will not get your company where it needs to be.
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January 2023 by Asia Perez
This pharmacy is horrible. Never have my mothers medication ready and the staff has an attitude for some reason every time they’re called out for dropping the ball.
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January 2023 by Karen K.
I'm homebound due to a car accident. I have been trying for two weeks to get someone on the phone to get my medication for my high blood pressure. I hang up at 30 minutes of waiting. I left CVS for the same issues. I'm having with Walgreens. They are all the same horrible service.
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December 2022 by Lola J.
I don't normally use the Walgreens in Lumberton because when I did use them they would screw something up about 50% of the time. So now I drive an extra 20 miles one way to NOT use them. But this time I am between a rock and hard place. I had a hip replacement and am limited to how much I can drive( was told not to). I figured how bad can they screw it up. It is Thursday December 29 and my Ortho Doc called in a script for Oxycodone for the obvious pain management. I received a text saying there was a hold because of an insurance issue. Not to worry, I would go in personally and take care of it. I go in on Friday, December 30 at 3:30pm. I was told they had the issue fixed and would have the script filled in an 1/2 an hour. I go back at 4pm and was told they could not fill the script because they were not accepting new Pain Management Patient and because I have never had a Oxycodone script filled there before I would have to call my Otho Doc to send the script someplace else. I pointed out that it is Friday afternoon at 4pm in front of the biggest weekend of the year and how much luck did she think I would have. She said it was not her problem, nothing to be done. So many questions, 1) if this is their policy why did they accept the script in the first place? 2) why couldn't they have told me when I first went in? 3) it is a one time thing got God's sake. They left me hanging, no help. Now I have to bother all my friends and family to go through their medicine cabinets to keep me half way conferrable. Thanks for nothing Walgreens. I am documenting all of this so if I die through some pain management issue my family will not have to worry.
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November 2022 by SR
The pharmacy is unprepared for the work they've signed up for. Their system sends texts saying your prescription is ready only to arrive and it's not. I've called twice within a 3 month period stayed on hold 2 hours each time with "1caller ahead of me" only to be disconnected at around the 2 hour mark. My mother was put off 2 weeks from getting her medicine that none of us knew the repercussions of not taking it at the time and was in the emergency room twice in the same week and ended up staying the night there one of those times...withrawal from not having that medicine almost killed her. I'd think the pharmacy would know you can't keep putting this 75 year old woman off, we need to find her this refill or try to help her get it elsewhere. They should be aware of the serious withdrawa symptoms it can cause.
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November 2022 by Aly Elsayed
Bad management I am waiting at photo and print section for over 15 minutes no service yet
