-
October 2023 by Dalton B.
I had never bought a vehicle from a dealership before, and I am so glad that my first dealership experience was with Jim Cook Chevrolet. I cannot say enough about the genuineness of the salesman, the finance manager, as well as the general manager. I never felt like I was being sold anything, but that I was being dealt with as a person. I understand that business is business, but I was struck with the humanity with which these fine folks conduct their business. If you are in the market for a new vehicle, give these guys a try.
-
September 2023 by Brian Flowers
Explained my problem very well. I was kept informed about the things needed and done to resolve the problem. Was fixed in a timely manner.
-
September 2023 by P Rose
The Service team was awesome! Very nice and welcoming. Great communication and quick service turnaround. I’m new to area so knowing I have such a friendly and reliable service team for my vehicles is a great thing!
-
September 2023 by Bryan Dombrowski
I contacted five dealerships in the last month and ian gave better service than all of the others combined. Allan worked hard to get me a great finance deal. They gave me hotel and dinner recommendations, and we covered tourist things to do in the area. My wife and i buy new vehicles every year and we never get the quality of service we received this week. I could not be happier.
-
August 2023 by Jennifer Romaine
I bought a 2021 Silverado High Country from another dealership, have had many, many issues with it since. The service dept. at the original dealer was less than helpful (to put it mildly) to try and resolve the issues. Having had a previous Chevy vehicle serviced at Jim Cook I decided to bring the truck in for them to try and diagnose / resolve.I am so thankful for these people!! Landon is my service manager, he went above and beyond to chase down what the issues were, including bringing in someone in from GM to drive and troubleshoot. They were in touch frequently and explained every step along the way. The shop is a busy one (understandably!!) but they worked tirelessly on my truck, I left there with great peace of mind.I can truly & honestly say, they have a customer for life after such a pleasant experience. I was a fool for not buying my truck from these wonderful people to begin with! Thank you again & again to Landon & the rest of the service team!
-
August 2023 by Tonya
Gary McNeeley was the best. He listened to what I was looking for and when one came in he called and I went to look at it and bought it. Everyone at Jim Cooks Chevy are very friendly and always go above and beyond. Thank you guys so much.
-
August 2023 by Larry Westall
Jim Cook Chevrolet is a great place to buy your next vehicle, and having your service done is a wonderful experience... Everyone from Parts, Sales, Financing, Service, and Customer Care, are super helpful and honest... thanks for all your hard work!
-
August 2023 by Ed Manley
My husband brought the car in for an oil change. I wanted to use my rewards to pay for some of it and i couldn't find my member number. They would not look it up! Too busy?!! This aggitated me very much!!
-
July 2023 by John Tolley
Great people and service. They are always willing to help you out. Stephen the service manager is one of a kind. I had issues with a leaf spring on a new AT4. After my initial visit and the tech finding out there was an issue. GM said no fix for it as of now. After calling and talking with Stephen he said they would replace that leaf spring on their cost if GM did not want to pay for it. I’m saying this because this is going above and beyond for the customer. This is what makes Jim Cooke such an awesome place. They actually put the customer first before anything else. If you want honest, upfront and professional people then deal with Jim Cooke.
-
July 2023 by Steve Bersia
Everyone was very helpful and had one goal, customer service. Hard to find a dealership like this one anywhere. Great job, extremely happy. Second car I have purchased from Jim Cook.
-
July 2023 by Alfred Washington
Lost my keys to my Pontiac, went to jim cook, ask them could they cut me a key for my vehicle, the friendly employees looked it up! Fast friendly service had me in and out 20 mins tops with instructions on how to program the key riding every since
-
June 2023 by Ezio Over
The team is a group of hardworking individuals but more than that they’re down to Earth people. Very helpful and kind people to work with. You can’t ask for better than these guys. Definitely recommending them to friends and family. Thank you Ian, Gary, and Jeremy! Thank you Jim Cook Chevrolet!
-
June 2023 by Colton Marie Jones
I wanna tell yaul If you’re wanting to car shop this is the place to go. I don’t think I’ve ever had an easier and nicer experience when buying a vehicle before. We bought a 2024 Chevrolet Silverado 2500 and worked with Ian. He was professional, knowledgeable, and didn’t push us into the deal like most salesmen. A huge shoutout to Al as well, he was great in assisting us to. The sales manager Jeremy was so helpful with getting us in the truck of our dreams. We are absolutely over the moon about our new truck. Thank you Ian, Al, and Jeremy !
-
June 2023 by Kimberly Burleson
This service team goes above and beyond to accommodate the most complicated issues. I am thankful for the patience and eagerness to help me with my car. Thanks to all!
-
May 2023 by richard cooper
Very friendly, professional, and extremely helpful. I travel over an hour to get there so they can take care of my car.
