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February 2024 by Pam Young
It was late Saturday afternoon when we noticed our septic was backing into the house. Yikes! After calling at least a dozen septic companies, leaving voice messages and not receiving even one return call, I called Mountain Well and Septic. I am so glad I did! They are the only company who answered the phone with a live person and, to make it even better, was extremely nice and helpful. Once I shared our situation she quickly verified they could come out that evening. What a blessing! He arrived in the window of time quoted, was extremely polite and went above and beyond to get our septic tank clean and our issue resolved. The price was very reasonable and the service was exceptional. We will definitely use them in the future and will gladly recommend them to anyone needing septic service.
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October 2023 by Happyhands88 Spillars
Quick service and great experience overall.
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October 2023 by Paul Meinhart
Great price and service. Prompt arrived right when they said they would. Will use again.
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September 2023 by BIG 7'
Very responsive and most definitely will be who I recommend for septic issues.
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August 2023 by Mark Deady
Not a task that most people enjoy doing, but they showed up and was able to get my tank serviced. my yard is very steep, they are the only one in my area that had a small enough truck and 4x4 to get to my tank and pump it. were in and out in under 2 hrs with some good advice to help prevent issues in the future. defiantly recommend.
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April 2023 by Joe S.
Matthew was dispatched to our home to replace a broken water pump and did an excellent and prompt job!
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March 2023 by Jeff Boyd
Was on time, advised I had a drain blockage & told what to do to get it open, will be using their services again!Service: Sewer repair
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December 2022 by Donna King
Everyone at Mountain Well and Septic is wonderful. They have always made sure we are taken care of. They are very kind and courteous.
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November 2022 by hassena kassim
Helpful, professional and knowledgeable. Whilst pumping the tank they also bestowed much wisdom on septic care and options. Much appreciated.
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September 2022 by Rachael N.
Same day service. Came and pumped but left 12 inches of sludge. The man stated that our drain field is failing. He said washing machines pump more water than anything into the septic and said we could remove our drain pipe to the washer and let it flow on the grou. When I called to complain the lady at the office accused me of cussing at her. Was I upset? Yes I was. No it's not her fault my drain fieled is failing (if it even is). I felt I was over charged esp when my lines that were clear before are now backed up. Nothing was solved. I was told that I harassed the company which is confusing? Then was told "re-search the laws of leaving reviews ." I do not recommend this company for septic pumping.
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June 2022 by Katherine Ellis
Great service for reasonable price
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June 2022 by Joshua Noah
Matt and his team did a great job and were quick to respond to our needs! I highly recommend working with them.
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May 2022 by Michael 90
I know how important these reviews can be for a small business, so I wanted to give them the credit they deserve! Will contact this company for all future services. Highly recommend!
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May 2022 by Stephanie E.
The owner came out looking quite nasty. He looked at the system depth and, without giving consideration to the age of the system just said out of hand that the tank didn't meet the current standard because it was too deep and too close to the house by 2 feet. Never a word in the report that this might have been ok when the system was installed. Next, he said that the tank was too deep and because of that the tank couldn't be working right. Our neighbor's tank was 7 times deeper than ours and their inspection report was great! All that was needed was a tube between the surface and the top of the tank as needed. This guy never mentioned this. He also said that the fluid level was below what it should have been even though he knew that the tank had been partially pumped the day before. No, instead he said that the tank was bad because the level of fluids wasn't high enough.He also claimed that the lines were ABOVE the tank in a place where the dirt was pulled from to fill in a pool. Had that been the case, two things would have happened: 1, since water runs downhill, no drain fluids could have gotten to the field in the first place. Drain fields have to be below the tank for just this reason and 2, when you remove dirt from over a septic field, the field is exposed which it wasn't. Removing dirt to put somewhere else does not cause more dirt to go over the field.When I spoke to him about his report he said that he was just telling a he saw it. Well, gravity laws were working against the report. The tank has never been any problem and yet he recommended that a soil scientist and an environmental expert be called to determine repairs. What repairs?? The tank has never failed, the problems he legitimately found were easy fixes and of no real consequence to the function of the tank and he was backward on how water flows (not uphill), and taking soil from an area does not make that area have more dirt in it.Don't hire the company unless you want a groundless negative inspection that defies the laws of gravity.
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January 2022 by Roy Allen
Matthew and his team came in a time of need. We called with late night emergency. They came out and got the tank pumped. They found the pipe from the tank to the drainfeild that was crushed. The next day they came out and repaired the problem. This was all cordniated for my elderly mother; I live two states away. I would recomend this company to anyone that needs septic serviceServices: Pipe repair
