NAPA Auto Parts is known for providing genuine and authentic customer service. Staff members are attentive, polite, helpful, friendly, and maintain a calm, warm, and inviting demeanor even while handling a steady amount of customers. They demonstrate a clear desire to help and do their best in every situation. Employees offer exceptional assistance during roadside trouble, helping to diagnose problems, lending tools, and providing support while customers wait for help. They are quick to offer aid, such as checking a car battery's voltage in extreme heat with a smile and a great attitude. For parts not immediately available, the staff is super helpful and friendly in ordering them quickly. The service is described as unparalleled, making customers feel cared for when they are alone or stranded. This commitment ensures customers will definitely return for any auto parts needs, roadside trouble, or simply to experience the reminder that good workers and excellent service still exist.
I caught a nail in my tire right in front of this store. The store manager, Isaiah saw my struggle and lent me a plug and all the tools from his own car’s trunk. He then got me a compressor, and got me back on the road. Unparalleled service and a great person! I’ll be back!
July 2024
I called for a part for a skid steer, and they did not have it right away, but were able to order it within a day. Isaiah was super helpful and friendly.
August 2023
We stopped in today thinking we may need a new battery. Lady inside could not have been nicer. Offered to come out and check voltage on our old one, despite it being almost 100°. She did it all with a smile and great attitude. Will definitely be back for our other auto parts needs.
