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November 2023 by Kal
Daniel was the best! He knew exactly where to direct me to find what I was looking for and helped me get my order as quickly as possible. Since I’m furnishing a new apartment, getting the furniture quickly was a critical reason why I ordered here instead of elsewhere. Thanks again, Daniel!
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November 2023 by Lexi Pallo
Great customer service from William and Steve the store manager. Great quality of reliable products. Helped walk me through the whole process and was patient while I figured out a configuration of sectional couch that worked for my house. Thank you so much for your help!
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November 2023 by Jonathan Johnson
Excellent experience buying a new dining room table at this location. Doug Dreyer was amazing and professional. He was able to help find the item we wanted. Thorough and direct. Gotta love it. Thank you Doug!
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November 2023 by JM T
My husband and I came in for a sofa.We were not sure what we wanted.Nina Tasselli helped us so much!! She educated us without being pushy. We left... and came back to buy our sofa .We made sure she was here first.We would have waited if we had to...but she was there .We bought...and are very happy with her customer service.Trust is a big dealThank you,Mr. &Mrs. Ozuna
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November 2023 by Margaret Cook
Doug and his whole team were very helpful even after our purchase. The store was clean and inviting, employees friendly, and we had no issues. Thank you again!!!
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November 2023 by kiarra wigfall
I absolutely loved William!! He was great and personable! I was extremely indecisive and he was very patient as I played Goldie-locks trying out every couch for comfort. He stayed with me and talked with me and allowed me the time and space to make my decision! Thanks William!
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November 2023 by Charita Justice
Saw some Ashley furniture on a competitive on-line orders only website. Went to Ashley on Independence just to evaluate quality before ordering. Greeted at door by Doug who asked the right questions, met the lower on-line prices and helped me find a sectional. Bottom line…went in to only look but left with $4000 worth of furniture being delivered next week. Thanks Doug for the suggestions and Steve for making pricing adjustments. It was a great shopping experience.
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November 2023 by Kseniya Chepurnoy
We just came to check it out and to see What options do they havethe store is nice and the prices are very competitive also our consultant Doug was super helpful and super nice.
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September 2023 by julie gutierrez
William is the best in customer service. He make sure he took good care of us. We got what we need for a great price and the process smooth and quick. If you visit this store make sure you look for William. I will definitely come back.
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September 2023 by Michelle Braswell
Wow, what an outstanding experience with Ashley homestore outlet in Matthews!!!!!! From start to finish it went amazing!!! They blow all other furniture stores I've dealt with out of the water with their thoroughness. Everything went so smoothly.The beginning: husband & I stopped in on our lunch break after looking online because we were wanting to replace a much older loveseat that had seen better days. Eric was great & very helpful. Not pushy or pressuring at all & allowed us to have a relaxed, comfortable shopping experience, which I loved. He was welcoming as we walked in the door & there to help with any information as needed. He got us all fixed up quickly & easily with the buying process.The in between: it was going to be about 2 weeks until our loveseat was to be delivered. The communication was great. During that time, I received both text messages & emails that informed me about the shipment tracking/delivery/product/ location/date/time & even information about the delivery guy complete with his picture as well.The end: our delivery guy's name was Ariel & he had an assistant with him to help. I'm not sure what his assistant's name was ( I'm guessing Hercules because he was very strong lol... managing the loveseat with no problem at all as he walked up our steep driveway with it. I was like wow, look at this guy lol). Ariel was friendly, professional, & orchestrated the delivery well. They delivered our loveseat, got it into our room, & completed the install all with lightning speed, efficiency, and care.Overall, I would highly recommend this company to anyone & I would definitely go here first should we need any other furniture in the future. Huge thank yous to Eric, Ariel, & his assistant (Hercules lol), you guys are the absolute best!!!!!
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September 2023 by Charlene Nelson
I can not say enough nice things about our experience. We had purchased a whole household of furniture over the phone from another state. We received top notch customer service from the first phone call, settling up our purchase over the phone, to delivery day. The truck arrived at the time it was scheduled and the driver and his workers handled all the furniture with care. They assembled all the furniture like it was their own. It was an excellent experience from start to finish. I would highly recommend!!
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August 2023 by Kevin Burke
Good selection of furniture. Went for the sofa, left with a sofa and kitchen dining set. Good sales team, not too high pressure, knowledgeable, and very helpful. The pricing was very reasonable. Quick checkout process as well. Delivery for a fee to our location.
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August 2023 by Daniel Ayala
Came in to buy a bed frame. Bought a bed frame AND a new couch thanks to Eric! He was awesome and very helpful and knowledgeable. Answered every question i asked. Not pushy and never pressured to buy anything. Would highly recommend him and this location
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July 2023 by Zan Hastings
Daniel was excellent!!! He was able to suggest nice pieces to help us finish our guest suite. His knowledge of furniture helped us make a quick decision and we are pleased with our purchase. He provided an amazing customer experience. We will definitely recommend.
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July 2023 by Tracy Dawkins
Not having shopped at a furniture store in many years prior to Ashley's, it was a very stress free experience. Susan was the best! She was laid back, kind and thorough. KUDOS!
