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February 2024 by Sarah S.
I really enjoy this gym but I have a request to those who use the women's adult locker room. Please don't bring your phone into the sauna and make me listen to your show. Please don't talk on your phone on speaker or have full on conversations on your cell like you are the only one in the room. The locker rooms are not monitored. I have witnessed a teenage boy in the sauna with his mom in the ADULT WOMENS locker room. I have had to contend with a 3 year old little girl running up and down the isles screaming as her mom talked on the phone. I love children. I work with them all day and have lots of patience. When I'm done with work I would really love to relax in the adult locker room and sauna. Where is the respect for other people? Please be considerate of others and be aware of your enviomment.
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December 2023 by Chris Wendt
They are very nice facilities and they’re very clean. The staff is a little abrasive. I’m very hesitant about doing a review off one or even two experiences I like going to places several times to see what the average feel is.Unfortunately, because the staff has been a little bit abrasive, we’ve decided that we are going to go to a more friendly place.This is a bad review, it’s an honest one like all of my others so I don’t want people to get the bad impression that this is not a good safe, clean place to go because it is.As a very hard-working Man, I only take on monthly liabilities from places that make me feel warm and fuzzy, and make me not regret one percent signing up for the commitment!After several conversations in the way, I didn’t feel that my message was getting across to a few people that truly at their core were not paying attention or putting value to repeat business as employees and that’s a problem !It’s only a problem that some people recognize it cannot be repaired, and people have permanently steered away from doing business with the entities that they work for!As I know, being a small business owner, myself employees will make a business and at the end of the day you can’t expect them to care as much as the people who are in charge and understand that what’s good for the goose is good for the gander !It might be a small amount of a monthly membership fee in general terms, but that money comes out of my bank account every month like clockwork, almost down to the exact time every month !So that’s my part and I do my part but when I show up and not just get friendly smiles, I get an attitude almost as if they’re doing something special for me. I have a big problem with that!The fact that I’m writing this review and giving the owners who I’m sure I have not had the privilege of interacting with a chance to really identify what maybe not just my experiences, but other patrons, and if it doesn’t change, then this business will suffer irreparable damage!Great facility’s just don’t even expect anywhere close to the customer service of Chick-fil-A here
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December 2023 by Jomar Roberts I
All around best work-out spot! Great people and equipment to stay fit for life, Jesus Christ willing!
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October 2023 by Akash Prasad
Awesome Gym, New Equipment, clean, great staff, something for everyone. Bball courts, indoor track, all weight training equipment, childcare, pool, etc etc.
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October 2023 by Pat W.
I have such mixed opinions about Brace Y. Some of the staff is very friendly and knowledgeable while others are cold and clearly not qualified to be fitness instructors. As a retired nurse it is always worrisome that people who are not very educated can be giving health advice and direction on how to exercise. I have observed instructors giving poor advice and not correcting moving form that could be harmful to a member. I know it may be difficult to find highly knowledgeable trainers, group fitness instructors and water fitness instructors but it would be tragic if a member was injured due to poor guidance from the trainers/instructors. I do like the facility over all.
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October 2023 by Michael Hajduk
Absolutely the best place for fitness in Matthews. The staff are great and the facilities are always clean.
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September 2023 by Kimberly Coupons
They charge a $50 registration fee and then require 30 days to cancel, when their old policy was 15 days. Why? Because give us money, that’s why. Will not be joining again next summer.
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September 2023 by Alexandrea J.
Clean, great staff and the equipment is always well maintained. Anything you need in a gym
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August 2023 by Mily Vargues
They don't care if irresponsible members like this one parks on 2 spots at the only shady side of the parking lot on the hottest summer day at 11:45 am before they even open the pool. Shame on the YMCA on not calling the police to issue a parking violation ticket to this bad citizen. I was at gate behind the offenders and reported to the staff when they opened and they did nothing after I pointed at the owner of the car and showed the picture of the license plate and where the car was at. Shame on you.
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July 2023 by jim richardson
Worst Y in Charlotte area any problem you report they offer free month but no answer or fix Steam been out 2 months contract employees use leaf blower all over card in parking lot can't speak English and took best locker room away from males and changed to ladies (know where males members stand) after complaint PPP erson called me all she was fre month no fix for issues go somewhere for Y
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July 2023 by Pedro Garces
Great facility with the best Gym equipment. Child care is excellent and the pools are a nice plus.
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June 2023 by Mariah Love
The water park and the indoor pool was very nice! My son loved it. No problems at all
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May 2023 by jason j watt watkins
Was using this YMCA to help keep me in shape between semi-professional and professional basketball jobs. Things were pretty decent until the week of April 10 2023. I had scheduled workouts that I put myself on at 5 am a day this week. A younger guy at the front was working up there by himself. Being that I travel I have that type of nationwide status at any Y I go to. Normally, at any other YMCA and even in Nashville TN Memphis TN and even a Y in SC, if they can’t find me in the system they ask for my birthday to look me up. This younger guy asked me to write down my address and then ironically said “ if you have any questions let me know”. All of this set off an alarm in me and even upon telling one of the other employees an older lady she agreed it was weird. I then spoke to management telling him I had been asked for my phone number once, then my address once and my birthday twice. And mind you I had already been using this Y for the whole week before. It seems to me trying to get this different information and more so the address just to try and instigate something.Everyone who is employed by an employer should be trained to know exact protocol for all situations or even given a manual to follow so things like this don’t happen.I am aware after visiting a plethora of YMCA’s in and outside of the Carolina’s that the protocol is to ask for the birthday.Even if the system is down that would check nationwide members the proper protocol is to ask for the birthday.Jason Watkins
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May 2023 by Ross Goddard
Not enough squat racks but decent layout. More benches than Harris. Sauna is not as hot as Harris but the inside is bigger and less dingy.
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May 2023 by Jeff Mc
Big gym overall, some areas feel very dated with old equipment. Plenty for kids to do and quote the variety of activities
