CVS Health offers coronavirus (COVID-19) testing at select locations, with lab testing and rapid testing available. The tests are limited to eligible individuals in certain states, and minors under 16 must be accompanied by an adult. High demand may cause delays in lab testing. The staff at CVS are generally described as friendly, helpful, and patient, with the floor staff often praised for setting a positive atmosphere. However, some customers have reported that the pharmacy staff could be more polite and treat each person as an individual. The clinic staff are described as efficient, getting customers in and out quickly. Customers have had mixed experiences, with some praising the excellent customer service they received, such as a quick response to a prescription issue, while others have encountered rude staff or long wait times. One long-time customer has had to complain to the corporate office about unanswered phone calls and long drive-through lines, suggesting that the company may need to hire more staff to better serve its customers. Overall, CVS Health provides a range of services, with the quality of the customer experience varying across different locations and departments.
Opening at 10am on Sunday is ludicrous and never on time and u have to wait forever to get prescriptions that r already filled and u can’t talk to pharmacist u have to have them call back customer service in pharmacy is terrible no sense of urgency
March 2026
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March 2026
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