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July 2023 by Mary Shuster
These folks are absolutely wonderful, especially Charles! Diligent polite and hard working team! Love these guys!
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April 2023 by Chastity Davis
If I could give less than 1 star I would. I dropped 8 dining chairs at Graves for reupholstery the first of February. I was told they would be ready in 2-3 weeks. After 4 weeks, I gave them a call. No one answered, and I left a message. I left messages for the next 4 weeks with no returned call. Finally, I left a message that I would be coming out the next day to check on my chairs. I got a call back the next day. I was told it would be another 2 weeks before they would be ready. Then, 3 days before I was supposed to pick them up I was called and asked if I wanted them to replace the foam cushions. It had been 8 weeks, and they had not started my chairs. When I asked what the total would be, they had changed their original quote to 3 times what I had been told. They were not honoring the price quoted to me and had left my chairs sitting for 2 moths. Needless to say, I am picking them up this week and taking them somewhere else. I would not recommend this company!
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March 2023 by Peyton W.
Did not replace a broken piece of a drawer but simply reversed it so not visible from the front. However, the wooden piece was not as sturdy as a new piece would have been. Very pricey even for simple work. Would not go again.
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February 2023 by Lisa Y.
This place has gone through an ownership change since the last time I had come. They charged me $150 plus tax to repair an antique stool. The upholstery on the top of the stool was filthy. When I picked it up, they hadn't put the whole thing back together, even though it had been with them for months! Worst of all, they broke the swivel function on my stool, and blamed it on the fact that it was an old piece of furniture. When I asked for them to reduce the amount that they charged me, they argued with me. Terrible. The place is filthy, several employees were smoking weed in the parking lot when I arrived- which is the least of their problems. I would absolutely dissuade anyone from using them in the future.
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October 2021 by Kaitlin N
Just received my restored antique buffet. Charles did a beautiful job- couldn't be happier with the piece!
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August 2021 by Garland Jackson
We used Graves to refinish a family bedroom set approximately 15 years ago with amazing results. This year we asked them to restore a china cabinet and office desk. It took them over 3 months and both were returned in poor quality. It looks like the pieces sat in a warehouse and then with out cleaning (whipping off the dust) just had finished slapped on them. The desk drawers were not functioning properly and were not addressed. So much for a restoration project. When we asked about the quality and what could be done they said they would come look. They cam out not at the time they said they would. Looked at our items, and said they would come back again. Never heard from them again after 2 months now. Used to be a good service. Look somewhere else for your furniture restoration/refinishing needs.
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April 2021 by Ramona Boyd
I sent my dining room table in to have the surface refinished to get rid of water stains. I heard nothing from them and they didn’t return my phone calls. My table sat for 4 weeks before I talked to anyone. I found out my table had been sitting there untouched because its paperwork was separated from the table. I confirmed it was my table and what I wanted done. Then I get a call that the table was stripped before pictures were taken. They had no idea what kind of finish was required. A technician came by to look at the chairs for reference of color and finish. The table and chairs did not match and told him NOT to match the chairs. Guess what? The table closely matches the chairs. During this 7 week fiasco I made about 5 calls with only one being returned. If anything could go wrong it did. Very unhappy with service and will get no referrals from me.
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February 2021 by Kaitlin Nacarato
Just received my restored antique buffet. Charles did a beautiful job- couldn't be happier with the piece!
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January 2021 by Beth Hardin
Graves Furniture does excellent work. My family has chosen to work with them over many years, and we have never been disappointed. We have had antiques repaired, entire sets of furniture refinished (multiple bedroom sets, including antiques), tables. They are doing an antique rocker now and a second family piece. FYI, the rocker will be refinished to make it more contemporary, so we will have an excellent piece of family furniture with a fresh look.
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January 2021 by Kathryn Camilleri
Entrance is on the side of building toward the back. There was no one in the office when I entered, so I had to walk in to the part of the workshop to get someone's attention. Very nice people, looks like they do good work.
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January 2021 by Wl G.
During my move one of my great grandmothers dining room chair legs broke and then my significant other decided to lean back in another one of these chairs and snapped the back off..... graves fixed both, and they are PERFECT. Cannot even tell they were broken. However, they are not cheap.... WORTH EVERY PENNY. I will be having them recover the chairs once I pick fabric, I'm also taking a vanity and buffet to have refinished as their are both 50+ years old.
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December 2020 by Yvette D.
This business is too notch. My leather couch was in need of repair. From the analysis to delivery the team was very professional and kept me updated of all steps. I would definitely recommend Graves Furniture to my friends and family.
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November 2020 by Erin L.
DO NOT TRUST THEM WITH YOUR FURNITURE They ruined my great grandmothers table that I asked them to refinish. I specifically asked Charles to maintain the integrity of the two-toned wood. We went over the piece together. Fast forward a month. Table is delivered by two other individuals. The table is stained all one color. I called and emailed. The first time they answered and told me to email the pics with my concerns. Then, they completely ignored them.
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October 2020 by Andrew Willows
They did an excellent job repairing some of my kitchen drawers where the wood had chipped off on the inside - and did the job in one day for an excellent price. A little gem in Matthews - would highly recommend!
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August 2020 by Laurel Meeks
They did a good job fixing my dining room table.
