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February 2024 by Tom Helock
Good selection of materials for my latest project. And Darrell in the lumber department was incredibly helpful - helped get me on my way quickly with what I needed.
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February 2024 by Valentina Orellana
The young lady at customer service was very helpful and polite. I believe her name was Alioska.
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January 2024 by Krishna Kotapati
Great selections of items. Knowledgeable and friendly staff.
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January 2024 by Marc
Quick and easy curbside pick up!
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January 2024 by Mikki Buff
It's sad customer service is gone just gone. You ask someone to help you and you would think you asked him for their right arm instead of just information.???
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January 2024 by veronica hunt
Went for pain in the paint. Man was so helpful
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January 2024 by Joshua Williams
We went to this location to purchase Sand paper. Upon my arrival at the pro desk, I was told the pro desk worker was on lunch. We were sent to the customer service desk. We went to the customer service desk and stood in line. There were 2 workers there in the beginning and then one of them left the area. The line grew longer and longer with only one worker at the desk. I addressed the lady working the self checkout line saying "excuse me ma'am, can you please call somebody to come help him up here?"(She had been standing around with her hands in her pockets with the other girl who was working in the self checkout line who was playing on her phone). She looked at me like I was crazy and said "No" while shaking her head. Thankfully, right after that, 2 employees came and started taking care of the customers in line. One of which I had the pleasure of dealing with. Her name is mikayla, and she works in the paint department. She was friendly, helpful, and quick to jump in and help to take care of the line that was quickly backing up. Store number 3602 1837 Matthews, NC. 28105
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January 2024 by Jeffrey Leaks
Great experience
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December 2023 by May SK
Franki from paint mixing section was very patient and knowledgeable.
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November 2023 by Robert Waddell
A good example of what Home Depot is expected to be. Stocked up, organized, knowledgeable staff, location is pretty easy to get in and out.
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November 2023 by A C
The Home Depot in Matthews is my go to store! They are by far the friendliest and most helpful when it comes to home improvement. They don't mind taking you to the aisle for what you're looking for, awesome customer service, and the feeling of neighbors or friends helping one another!!Andrew in Customer Service is Incredible!!! He's always happy to help and goes above and beyond no matter what!!
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November 2023 by David Barron
Home Depot really knows how to drive away their contractor business. Won’t even match their own online price even though the item is available in the store. This is the second time they’ve pushed me to move my construction company business to Lowe’s. Oh well.
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September 2023 by Ronnie White
Just got back from the Home Depot in Matthews, NC. I also just returned from the Lowes store as well. Night and day. No one in Home Depot offered to help, after asking for help an employee begrudgingly did assist. Gathered up what I had come for... maybe 100.00 worth of stuff and there were zero cashiers on staff...only the "attendant" for self checkout. As he stood there browsing on his phone I asked him if there were any available cashier's. "Nope" he said. I put my items on the counter indicating that I was not buying these items at Home Depot and he looked at me and shrugged and went back to his phone. Very poor customer service all around.Lowe's had plenty of staff and were all asking if I needed help. Nice. I spent my money where I actually felt appreciated as a customer . No more Home Depot for me.
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September 2023 by Giovanna Gibson
NEVER BUY APPLIANCES FROM HOME DEPOT unless you will install by yourself because The third company that Home Depot uses to installed appliances are horrible. They do not how to do install dishwasher plus broke pipe of my kitchen sink. After I complained to Home Depot, they did not care about damage cause for this purchase at all.
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August 2023 by John T.
Why does Home Depot need to scan my drivers license to redeem a store credit or give me a refund? Are they collecting my information and selling it? I'm so sick of the bad service and rude customer service people. I'm closing our account, cutting up our cards and sending them to their home office. They are the worst.
