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March 2024 by Fey Rehlander
I definitely would not recommend this location or Franchise in general, and definitely not the membership service they're offering. Run, don't walk. I had a horrible experience with the membership and being able to use points that I already paid for. They will try to convince you that you would be saving by signing up for the membership, but what they don't tell you is to expect a nightmare when you accrue points and want to use it at a later date.This particular location is understaffed with very limited options (massage type) and appointment times, especially for a working mom like me who could only come in on the weekends. When I tried to cancel because I realized the points kept stacking up and I wasn't able to use them fast enough, they wanted me to use them all in 60 days or forfeit the remaining. It was very stressful trying to use up all the points accrued in a year within 60 days when I could barely find the time to use them in a whole year.On top of that, after scheduling an appointment for my husband and I and planning for childcare, they canceled his confirmed appointment on the day of, because the masseuse was no longer with the establishment. Since it was supposed to be a couple's massage, I tried to reschedule mine but they wanted to charge me for same day cancelation. I regret purchasing the membership or even using their services at all and in the future, I would utilize a spa that contributes/ supports a relaxing experience in their service, policies, and considerations.
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March 2024 by Mrs. Augustus
Watch the new Lisa. She tells you one thing, then when you repeat it, she says something else. She did this 3 times to me. I hope it's just her learning curb, and she gets better.
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March 2024 by Brittney Alguire
The worst experience EVER.My fiancé bought me an hour massage for Massage Envy as a way for me to relax as we have had a rough week traveling and losing a loved one recently. When I tell you I did NOT relax and the "massage" was awful it felt like she was just pressing on pressure points and that's it! I've never experienced a worse massage in my life. I could have stayed home and had my fiancé do the exact same things she was (probably better). We will never ever pay for a massage from here ever again and seeing the other reviews..should have known. The therapist was nice and all but people come to get a massage to RELAX and she just kept talking and going on and on about her life and it honestly made me feel way more stressed when I left vs when I came in. I called to speak to a manager to get a refund but there is not one there until tomorrow. Let's see if I get a call because that was not worth even $10.
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February 2024 by ForeverAzra
I had purchased a gift certificate for my mother in law for her birthday at the Monroe location. It was for 1hr $70 sweedish massage. Because there wasn't any available appts that worked for her I called and reserved a time at this Matthews location. It was so EMBARRASSING to find out they had her pay $5 from her money for the massage (besides gratuity she paid for). When I called to ask what that was about, the rep. stated though its a franchise, the Monroe location had a deal going on that this Matthews one didn't and they did NOT want to honor this difference. I feel as if they took advantage of this senior woman who spoke limited English (from European). I recommend you find out where these certificates will be accepted before you find out they had to pay extra out of their pockets.
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December 2023 by zen khan
Got a massage recently there. The environment was very calm and welcoming. The receptionist was kind and friendly. The ambience was very nice with pleasant odours. Now for the massage I felt like it was not what I was thinking and did not felt as if I even got one. I was not satisfied with the massage I got.
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December 2023 by trulyrblessed
Had a tight schedule but I found time to get to this location. Website says open at 8am. Drive here and the hours on the door also says 8am but it’s closed. Wanted to pick up a Christmas gift but the inconvenience is really annoying. Please put the correct hours on your website and front door for your customers.
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November 2023 by Cathy Marine
Love everything about this place. Professional, friendly; clean; and my massage therapist Lauren is the best! Highly recommend.
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August 2023 by Priscilla H.
Good blood flow. Pressure points are targeted
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August 2023 by Halley Byrd
This place is a joke. Don’t waste your time. Find a private/family owned spa to go to. This place is very pushy when it comes to wanting you to sign up for a membership but regrets to inform you when you want to cancel it what all had to be done. The company it’s self will have you chasing your tail trying to even cancel your membership. You can hardly ever get someone on the phone, then when you do they are very rude, disrespectful and unprofessional. Alice was a very good example of this. They will make you feel like it’s your fault for not canceling when they charge you the $75 fee but yet that’s all I’ve been trying to do for 3 whole months and they will not give a refund. THIS PLACE/COMPANY IS RIDICULOUS.
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August 2023 by Hannah Ibrahim
Bad bad very bad experience!The manager Alice is rude.. the purpose of going to massage therapist is to reduce stress not to add even more stress…
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December 2022 by Catherine Holwager
I love this place. Take your choice, massage, stretching, facial, it's all good. Find the person you enjoy the most and keep going!
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December 2022 by Susan Hughes
Brian did an excellent job! My only complaint was the room was way too cold.
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October 2022 by cindy hattrich
I went to massage envy for three years in matthews and loved it. I have appointments every other week for three years. I was a loyal customer. My appointment times Are already scheduled through January 2023. MyMassage Therapist left and I got another which was good. Last Thursday I had an appt at 5:30 and got a call that they wereClosing at 4 and to cancel my 5:20 appt and to reschedule my appointments. Somehow I was the last to be called and now there is nothing available until 12.22. I wasThere two weeks ago and no one said nothing. They said they have known about this for a month. I complained and they said you can just keepPaying until something opens. They are rude and unprofessional. I went there r wry other week for three years and now I am the last person to call???? Why? I called the ow we three times and sent in a complaint via email and it says they will respond in 48 hours. It’s been four day now. Lousy business. Lousy owner. Lousy service.
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July 2022 by Dustin Stocks
Please do not do business with this chain. Find a local small business. Very unsatisfied with availability. Paid for a monthly plan, but unless you have a recurring appointment, almost impossible to get in. Always booked out over a month in advance. When I tried canceling the subscription, was given the runaround and was told "well, you know it is hard to cancel subscriptions sometimes, like Netflix." Huge waste of money.
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July 2022 by Shanese H.
My sister had an amazing experience with Niomi. She's not only very personable, she's very knowledgeable and results oriented. Ive recommended her to all of my friends
