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February 2024 by Sandi Andersen
TOW DRIVER, "SPENCER" IS TRULY AN AMAZING YOUNG GENTLEMAN! Spencer's KEEN eye to detail noticed our sedan was RWD- not FWD which meant it was to be towed accordingly. His sharp eye also noticed coolant leaking (learned the radiator needs replacing). And~ to top it all off: Spencer arrived even earlier than we had expected. THANK YOU SPENCER & MATTHEWS TOWING!!
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February 2024 by Joseph Little
Christen was extremely helpful and patient with customer needs. Thanks so much
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February 2024 by Tracie Nathaniel
Tow truck never showed up and customer service was horrible.
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January 2024 by Rodrick
No I didn't forget... And I wasn't going to do it... But every time I get in my car I get angry at the damage that they did.1. They destroyed my dashboard in order to fix something under the hood. They literally just threw it back in and said that it was too difficult to find a replacement dashboard so oh well. Now I have to ride around with engine noise and fumes that come from under the hood.2 They took my hood off to complete the same service and didn't put it back on correctly. The lifters were disconnected and thehook that props the hood up was missing. I confronted them about this and was told that they would fix it "as a courtesy". But is it really a courtesy that you had to fix something that you broke in the first place? Lucky me.3. I installed a new stereo from Best Buy prior to taking my car to have it serviced. I got my car back and the stereo wires, hands free microphone were totally screwed. Now I can't use the darn thing because the sensors that connect the car functions to the stereo don't work. I have no Bluetooth, and I can't reset any of the factory settings because the stereo won't acknowledge the car is even in park. Who's going to have to pay for all this?Bottom line...They used to be excellent before the pandemic. Not sure what happened, but the quality of service really tanked.
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January 2024 by Crystal Molina
Mr. Tom was extraordinary, prompt, and extremely responsive to my needs. This company is an extraordinary representation of AAA.
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January 2024 by Nicole Harwell
If you are looking for a professional and customer service friendly company move on. You will not find it here.
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January 2024 by Andrew Colacchio
I was rear ended and needed my car towed. AAA connected me with Matthews Towing. After 2 hours of waiting, I call to see where the truck was. I was told by them that the driver called me and said I didn’t need a tow anymore - but I was never contacted by and never spoke to the driver.If I hadn’t called to check the status, I never would have know the driver decided he wasn’t going to come.0/10. Do not use this company.
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January 2024 by Dianna Artis
I just want to take the time out to thank Marcus for excellent service. I got a flat tire and didn't have a spare. He came out, found me, hooked up the car to the bed and towed it the tire shop. He had great communication and I would recommend Matthew towing as long as they ask for Marcus
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December 2023 by Jordan N.
Just a big time POS tell me he couldnt help me while not doing absolutely nothing. Dark skin dude skinny eyes all sleepy thats him. Horrible service. Then laughed while driving off
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December 2023 by Stewart Millsaps
Great towing! Kevin is awesome! Great people!
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December 2023 by Victor Garcia
The best towing company I’ve ever experienced in my entire life!!!!Ms Kim is the sweetest boss lady you’ll ever speak to! She runs the show. What I would call the Tom Brady of the operation. I have 2006 F-350 dually pickup truck (the big one). I’ve went through 3 towing companies and got turned down everytime because of the size of my truck, stating that it was too big. I was frustrated and I can’t lie I wanted to cry, my personal work truck broke down in the middle of December in the middle of the holiday season.I expressed what I was going through and she said confidently said she’ll send me one of her most experienced drivers! In less than an hour a guy name Randy who is basically the Randy Moss of the operation! He put my truck on that flat bed and secured in less than 10 minutes after 3 different companies came and turned me down. Randy smiled and took my truck away. Not to mention they also have an Automotive Center that specializes in Diesel Repairs as well which is rare and very important for Diesel Pickup Truck.Just when I thought I’ve experienced the best service, I received a call from their dispatcher named Kristen . Not sure if I spelled her name correctly but she called to make sure I was happy and satisfied with my service after the service was complete to reassure that they had my back. That customer service was better than chik-fil-a. And my expectations were definitely exceeded and my day went from bad to good. I recommend Matthew’s Towing anyone!!!! Especially us guys with large pick up trucks.So thank you Ms Kim, Kristen & Randy.5 Stars10/10
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December 2023 by terry haines
2.5 hrs in unsafe dark area w my wife and immediately after driver and one dispatcher confirmed imminent arrival Darby in dispatch cancelled us over driver objection and kicked us back into AAA cue to start over, stating Indian Land isnt in Clt area. What? She couldn't have been more unprofessional and combative. Came to learn from others for Matthews towing this is SOP. Steagall Towing later came through.
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December 2023 by Zac Lickteig
Very friendly and I apprciate the follow up.
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December 2023 by Brandon Illsley
Not going here again
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December 2023 by Jessica Curtis
10/10, would recommend to anyone.Matt was quick, friendly, and professional and went above and beyond to make sure we were informed and taken care of! He called to let me know he was coming, and then even though it was in a bad spot, he got the job done quick!❤️??
