-
February 2024 by Angelica Johnson
Love their wide selection of products for my woof baby
-
January 2024 by Amy Greene
The staff is friendly once they acknowledge you. They don't sell the specialized kitty food we use, but it's a convenient pop-in spot for accessories and pet treats.
-
December 2023 by Cindy Rotermund
Store stock is usually fine. Some employees don't want to be bothered. Maybe they were having a bad day. I usually go there in a pinch.
-
December 2023 by Alex Wheeler
I just finished a shopping trip here of over 100 items and the store manager britnie stopped what she was doing and helped me through the entire process. I literally have never gotten such amazing customer service at any other pet store. Petsmart wishes they could do what this place does. The store was stocked, clean and all of the employees there were very friendly. I happened to be in the area and I live over an hour away, but britnie earned my business and I will not be shopping anywhere else from now on for my pet needs. I highly recommend if you haven’t been here, check this place out. You will not regret it!
-
September 2023 by Katherine Blackwelder
Super nice and helpful staff! Cute merchandise
-
August 2023 by Leah Maze
Excellent selection of fish. Well cared for. Britnie is so knowledgeable and kind.
-
February 2023 by Peachy Pal
I purchased a rabbit from here. Luckily, I did my own advice on the special diet and care that baby rabbits need. The employees advised me to feed her timothy hay, which is unsuitable for baby rabbits. I had her for 16 days. She died unexpectedly after we paid $1.1k in vet bills. The vet told me that she had a parasite, most likely contracted from where I got her. I gave Pet Supermarket a call and received no help. It was admitted to me that the other two rabbits that we were in their care were sick too, while they were still being sold. It is not the fault of the employees, while they should be educated, but the place where Pet Supermarket receives its rabbits is horrid. I used to come to this place often, but I will not be coming here anymore.
-
February 2023 by Peachy P.
I purchased a rabbit from here. Luckily, I did my own advice on the special diet and care that baby rabbits need. The employees advised me to feed her timothy hay, which is unsuitable for baby rabbits. I had her for 16 days. She died unexpectedly after we paid $1.1k in vet bills. The vet told me that she had a parasite, most likely contracted from where I got her. I gave Pet Supermarket a call and received no help. It was admitted to me that the other two rabbits that we were in their care were sick too, while they were still being sold. It is not the fault of the employees, while they should be educated, but the place where Pet Supermarket receives its rabbits is horrid. I used to come to this place often, but I will not be coming here anymore
-
February 2023 by Bob Kenney
Great selection of dog toys and treats. Helpful staff
-
January 2023 by Hannah Bloem
I visited here today with my two dogs. The staff was amazing. They truly love animals and helped me through every step when trying to find things. The young man from Argentina and the two young ladies working today we’re so friendly, worked as a team and I was truly impressed. Great jobs guys. Even though the power went out and I couldn’t buy my items, I will most definitely be back. Great store and run perfectly. Thank you.
-
January 2023 by Larry Enderle
Great store and the employees are friendly and helpful. Uncommon in today's market. I will shop here for all my needs.
-
December 2022 by Cortney Lancaster
Britnie and her team truly care about your pet. She went above and beyond to help our Guinea pigs and provided excellent care, recommendations and thorough communication. Highly recommend Pet Supermarket in Matthews. It has been a wonderful experience!!
-
November 2022 by Roger Leffler
New to area. Great variety, but I wasn't sure what was right for my puppy. First puppy in years! Many thanks to Alannah for being super knowledgeable and patient. I left the store confident in my purchases and will definitely be a returning customer!
-
November 2022 by Grayce Wolcott
Miss Alannah. Is friendly, knowledgeable and helpful. Hope to shop with her again.
-
November 2022 by Lissette O.
Came in on Thursday 11/10/22 around 9am and all the ladies working were super awesome. Very friendly, educated and helpful! Monkey was very happy with the treat he got! Thank y'all!
