State Employees’ Credit Union is described by long-term members as a very helpful institution with excellent service, friendly staff, and a very clean workspace. It offers good rates and reliable services like CashPoints ATMs that have never failed. The credit union has provided significant support, including helping members secure deals for major purchases like a first home. However, some recent experiences note that customer service can feel less personal during peak hours, with high call volumes, and the lack of certain conveniences like phone payments has been disappointing. The institution encourages using digital and ATM services first.
I have been a member of SECU for almost 24 years. They have been very helpful as I recover from major surgeries. Jacquline, Thomas, Debbie along with others have provided excellent service for me.
I look foward to many more years. Along with the other members. Who also work at the SECU.
Lloyd S.
August 2024
Melissa was amazing with helping me set up my user ID and App. She was truly knowledgeable and so sweet.
May 2023
Very friendly staff and a very clean workspace. The ATM has never failed me once. This is also where we were able to get approved with an amazing deal for our first home
