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10AM - 6PM
720 Matthews-Mint Hill Rd, Matthews
Truck Rentals
“Everything was done quickly. We were also given a quick tour and had great and clear instruction on how to access our storage unit including the lock. He even went above and beyond and helped us with moving our king size Mattress into storage. Everything went smoothly and I would recommend extra space storage 100%.”
“So far renting our unit at ExtraSpace has been an absolute delight. There were so many locations and prices I was a bit overwhelmed, so I decided to call the company to find the best price, location and set-up for my needs. The woman I spoke with was super helpful and worked with me to find an incredible price and an even better deal than I found online. I also had the pleasure of working with Keith at the 6720 E W T Harris Blvd location and he was super helpful. This was one of those experiences where I felt the company went above and beyond to make sure I had what I needed. Highly recommend!”
“Phillip and Zach were simply amazing. I had an issue with my reservation, and they went above and beyond to resolve it quickly and professionally. Their dedication and top-tier customer service truly made a difference. I highly recommend this location!”
“Pickup at Pinnacle with Kevin was awesome Dropoff at Uptown Charlotte location was horrible. I was robbed. Escalated mileage and gas fees even though I properly restored feul level”
“Great and friendly customer service, we called to have a truck towed on short notice and Terrance got it done 1st thing sooner than we expected. Fast and courteous service”
“It was one of the best customer service experiences. I’ll definitely be back to this location if I ever need to rent another truck. Very friendly and very efficient!!!”
“I've rented units here since 2004. Older building but solid, clean, no insects or mice. Terrific manager, Darlene, is very helpful and accommodating with unit rentals and UHaul rentals.
My stuff is safe here!”
“I arrived around 1:30 during lunch time, but Lance still made sure I got my truck quickly without any hassle. That kind of service stands out. Overall, an excellent experience—thank you again, Lance!”
“The ladies are so very kind and happy to help! Miss Kaylah helped me and my wife after we were relocated because the other store unfortunately didn’t have a truck. And she ran by the charges and everything was set and ready to go !”
“Mr. Bj was SOOO professional, understanding, and PLENTY of patience with me and my move. His equipment was well maintained an easy to use. I will DEFINITELY be doing business with him again an thanks for everything ?”
“This was my first time using a Penske. We returned to this location and Scott was truly a pleasure to work with. Highly reputable and honest location that does right by the customer. Definitely earned my business in the future.”
8AM - 7:30PM
5415 Ballantyne Commons Pkwy, Charlotte
Truck Rentals
“I rented a Pensky truck at Home Depot. Made my reservations online. At this particular location employees are very nice and makes the process at ease and when speaking to representatives over the phone or online; customer service is excellent. I rented a 26 footer with a lift gate. I wanted the lift gate because it will help me a lot with the move. I ran into two problems with the truck. When I took the truck home. I immediately wanted to use the life gate. I had issues with the gate coming out completely. My other problem; truck went dead after 2 hours but I had the truck running. With a moving truck with nearly 500 miles this should not be happening. I had to have a technician come out twice to help me with the truck. Overall yhe experience was good. Thank you PENSKYTo customers: In order for the lift gate to comeout completely; you must be on flat surface. Same as when restoring the lift gateIf you rent a truck with the lift gate; you must keep the engine running in order to use it and Pensky has new trucks that are designed differently so if the engine shuts off you must restart the engine in order to keep on using it. If you dont restart the truck, it will not start up and you will have to call representative from Pensky to bring a technician out to service the truck.”
8:30AM - 5:30PM
4500 Monroe Rd, Charlotte
Truck Rentals
“Thank you Mini storage and Beth for your safe and secure feeling everytime, even during evening hours alone. Always friendly and willing to help in any way. Thank you for being a top notch business in the Queen City. Most appreciated!”
“Sydney and Holly are the Best!!! Very informative, they know the equipment and have a great understanding for what size truck you need. They are not high pressure and do not try to upsell you like other truck rental places. This is my third rental in 4 weeks and I would highly recommend Old Hickory Buildings of Monroe for all of your truck, trailer and moving supply needs.”
“This was my first time renting a moving truck. I decided to try U-Haul's Independence Boulevard location. Duke provided outstanding customer service.During my initial phone call, he patiently answered all of my questions. Once at the location, he walked me through the rental process. I appreciated that he mentioned some other helpful items (such as a furniture dolly and hand truck), but did not try to upsell these items.The rental went so well, I returned at a later date to rent another truck. Frank was very helpful then.I would definitely recommend this location to others. The staff is helpful and attentive. Duke and staff, keep up the great work!”
“If you want a calm and nice setting with kind hearted people and you happened to pass throuth here, i recommend you to check it out, i never met more understanding and kind hearted people in my life. God blessed them”
“Very positive experience renting a truck here! The online reservation process was easy. The customer service was excellent. Mack was friendly, professional, and a pleasure to do business with. He explained everything very well. Even the truck itself was noticeably nicer, cleaner, and drove better than other trucks I’ve rented. It was ready on time and returning it was a breeze. The facility also has a store which is worth a visit even if you’re not renting. Thanks Mack and everyone for a great experience!”
“Onsite U-hual manager was excellent & the service was quick & easy but the truck was dirty both inside the cabin & in the back of the truck. Broken glass in the back of the truck that I accidentally stepped on & had to clean up. Luckily no one was injured.”
“The employees were very attentive, and we had a truly pleasant experience. Your offices are impressive, and the visible security measures, including cameras, contributed to a sense of comfort. The entire process was smooth and easy. Thank you.”
“I’ve rented from this U-Haul location (U-Haul Moving & Storage Of Uptown Charlotte -1224 N Tryon St) many times and have always had great experiences with zero issues.
Even during my most recent rental, when there was a hiccup, the way the team handled it truly impressed me. When I returned the truck, I mentioned the issue to the associate at the counter, and she immediately said she’d pass it along to her manager.
I fully expected to have to follow up myself, but to my surprise, the manager called me within about 30 minutes. He acknowledged what happened and made a very fair adjustment to my rental, which I really appreciated.
The professionalism, responsiveness, and overall customer care from this location were outstanding. I’ll definitely continue using this U-Haul location and would confidently recommend it to anyone in need of using any of their Uhaul services.”
“Was stranded in Charlotte after a flight was delayed. Booked a reservation the night before and experienced excellent customer service when we arrived at this location the following day. Tonia was fantastic! And made our unfortunate circumstances much better. Truly amazing customer service.”
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“excellent experience. I got so caught up in conversation with the employee there that i forgot to ask a question about a hitch installation and I'm ok with that outcome.”