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November 2023 by Gloria Gao
Very nice and clean Ulta. Nicely organized and a wide variety of stock. I was surprised to see a lot of Cosrx because there is usually just a meager selection at my local Ulta.
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November 2023 by Paxton Doyle Delany
I hate leaving a bad review but two times in the last three days I’ve had an appointment for my brows and the first they cancelled on me as I was there and the second time I waited 40 min and had to leave without getting my brows done… again! I really wanted to like them because they are close and convenient and everyone has always be so nice and helpful but I wasted so much of my time. A professional salon would give a discount for the service or something.
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November 2023 by N N
The black lady in the beige jacket wearing a walky talky who checked me out this evening was incredibly rude and dismissive. I’ve shopped here so many times and generally have a okay experience, but she made me not feel welcome or want to come back.
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November 2023 by Suhashini Ramanathan
I made an appointment for haircut waited for 1.5 hours to get it done. I wanted to walk out but I was siting with washes wet hair for 1. 5 hours. She did a good job with my haircut but waiting for 1.5 hours 7 months pregnant was the worse. I mean I’m so pissed I can’t even appreciate the nice work done. Horrible
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October 2023 by Alex Elizabeth
My cashier Tarica went above and beyond helping me look for products after I got to the counter, both paging other people on the floor and physically looked as well. She patiently and kindly waited while I inquired about more products to look for while checking out; I didn’t feel rushed or anxious to ask. She also explained all the benefits of signing up for a card without being pushy and I gladly proceeded to get a card. Great customer service so shout out to her!
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October 2023 by D. Chrissy Mitchell
Had eyebrows waxed and benefit products applied by Emily. A very sweet young lady and had my eyebrows looking better than I've ever had them done. I have very sparse, light brows. Normally when I've had them done in the past, I look like someone has had a magic marker to my face and she had them very natural and thicker looking. She did an excellent job! Thanks, Emily!
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October 2023 by jan jones
I had a color appointment at the salon the other day and had a not so great experience. My stylist argued with me over what color my hair was after toning/bleaching it, and I did not end up leaving with the style/color I had shown and asked for. She also continuously commented on how bad and damaged half of my hair was. Nothing about this experience made me feel beautiful upon leaving the salon. I won't be returning to this location any time soon.
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October 2023 by Mickeyzhd
The 3 girls who truly helped me and my friend yesterday (10/06/23) were amazing. BUT WE DID NOT APPRECIATE BEING FOLLOWED BY YOUR OTHER STAFF( Blonde older woman) who was most likely told to do so by the Manager, who rudely asked if we are “Actually” looking for something prior ( which we STILL responded nicely and asked where the Fenty section was). Not to mention that manager glared at us the whole time ( middle aged heavy black woman wearing a purple dress). When Confronted, the blonde lady talked to us rudely saying no and then mumbled hateful words towards us. Even then respectfully but irritated we ask why treat us like this? You can clearly see we are putting things in the basket b/c they are going to be paid for? She ignored us and walked away. This was one of the most uncomfortable and insulting experiences I’ve ever had at Ulta. Especially since we didn’t treat the staff any other way but kindly and with respect. I don’t know if it’s because we are young and black, or because of my many tattoos. But, to be treated like a thief or criminal because of our appearance is outdated and discriminatory. Are these the tactics your employee are trained on? Coming from someone who is a General Manager themselves and worked in HR, this would NEVER be tolerated at my place of work. It’s a shame that in 2023 people still have this horrible mindset. Do better!
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August 2023 by Nataly De la Torre
Ya’ll i never leave bad reviews but they low key wanted it. This location should honestly remove their curbside pick up because it’s useless. I’ve been out here for 20 minutes waiting for them to come out and I even called the store 3 TIMES and NO ANSWER. Save yourself the time and dont use the curbside pick up. They shouldn’t even offer this service. HORRIBLE! i went inside to pick it up and there were more than enough workers to help with one curbside pick up. Avoid this location!
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August 2023 by Kerry Q
I went in tonight an hour before closing and asked for a color match for a CC cream that I had my eye on. There are only two people working but the woman I asked for help (I believe her name was Maia, but I'm embarrassed to say I'm terrible with names) didn't blink an eye and said she'd be over as soon as she could. she not only matched me to a color that I had no idea matched to my skin tone, but she also made great recommendations for a cleanser and a moisturizer. It's so refreshing to be able to have a real life conversation with someone who understands my needs.Thank you for having such helpful people like Maia in the store! I will definitely be back.
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August 2023 by Luz Villar
Absolutely awful customer service. Would rather go to another one a bit farther for more helpful employees. I went here for a very precise purchase, went by 5 employees no one asked what I needed at any point, and I know i looked lost looking for my item. They bunched up by the corner talking and laughing. Im not saying be miserable and dont talk at work but there is always time and place, at the moment i was in the store it was BUSY! The people in the front super backed up; when i finally decided to ask something to someone on the floor they were extremely rude, ignored me and just said no. I understand is hard to hire nowadays and retention but wow what a low quality of employees are we willing to allow to be the face of a major corporation! - this Ulta can be better. Also past employee here, so I know the standards
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August 2023 by Alex Hamlehdary
Very nice and helpful people. I just needed a gift card for my wife and had no idea as to how much to put on there. I dont buy makeup lol, but the lady at the counter helped me out, and the wife was happy, so yea, great experience
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July 2023 by Carlie Bee
Sarah L is a phenomenal stylist! She is very sweet, talked me through every step of the way, and even made me a cup of coffee while my conditioning treatment set. Best stylist I’ve had in a while. Thank you!
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June 2023 by N.I.S.
Wanted to try on mens perfume before buying it obviously, most of the testers are missing. The big dude in a dress that works there said they all got stolen, not ordering new ones. Oh well we left.
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May 2023 by Denise Hernández
I booked an eyebrows service for waxing and shaping. It was OK.When I wanted to tip, the cashier Zebrina added more money on the tip when I clearly said x%It’s not about the service itself. It’s about the advantage for taking more money on the tip from customers.I don’t think that’s the right way if you are on customer service.
