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November 2023 by Babs Dog-Mom
I love the discounts this car wash gives to its patrons and it gets my car pretty clean the only thing I wish it had was an undercarriage wash.
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November 2023 by Jerk Chicken
I had a great experience with zips today. There customer service was excellent the guy Tk walked me through everything. I definitely will wash my car here more often
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November 2023 by B Banks
Terrible customer service pay your employees there definitely unhappy. No energy dnt even attempt to have subpar cx service it’s sad. No pre wash, no directing you on to the track tapping dwn wipers NOTHING. Having a membership here is draining
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September 2023 by Taligh Frazier
Albemarle Rd and Independence Blvd locations both off the same piss poor service. If the attendant does a pre-spray at all, he will ONLY do the front of car and driver side, I've NEVER had a wash where all of the equipment works, and now they have removed hoses for vacuuming. Not worth your money or time.
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September 2023 by Mary C
I am giving Zips in Matthews, NC five stars due to the manager Alex. Zips has issues with the app and being able to use discount codes, however, Alex has been so helpful and patient in trying to have me work through this issue so I may use the wash. The company needs to recognize him for his outstanding service which exemplifies excellent customer service,
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September 2023 by Lassal Inungu
This location isnt on the website! So I cant manage my account! Nearly $500 a year and no online account management! Absolutely ridiculous! The guys here are so lazy. They sit in the car and sometimes wont even prewash your car, they just push the button to push you through. They charged 2 of my cards! I had to cancel my card just to get them to stop charging!! The guys who work here are just soo lazy after awhile it will get frustrating dealing with them. Im canceling my membership and taking my business somewhere else.Service: Auto interior vacuuming
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September 2023 by Susan Plemons
The guys working there were so helpful. I so wanted to tip one of them for all of his help, but he wouldn’t accept it. I will definitely go back.
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August 2023 by Kristan B.
This car wash used to be my favorite. But just like everywhere else the workers are lazy! They don't even brush or spray your car prior to anymore and have nerve to charge $12. Half the time there's not even towels out!
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August 2023 by Steven Watkins
I have been using your monthly helpful “unlimited car washes” program for both of my cars for years. I am getting unhappy with the very frequent “out of order” excuse at this ZIPS in the following areas:> high pressure sprayer out of order> tire black treatment not working** high pressure sprayer. The attendantRefuses to spray all 4 wheels on my two vehicles before the car enters the wash rack even though this high pressure sprayer has a very long hose that can do this advertised feature of cleaning wheels & tires. Could be due to poor maintenance or just neglect I don’t know?? Please fix these problems. Thank you for this service that you provide to car owners!
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August 2023 by Shirley Jinwright
Alex is extremely known and it was great having him since this was a first car wash with ZIPS. Great asset to your staff
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May 2023 by Toni Parkes
The Zips location on Independence Blvd. is one of the best. There is always an attendant to move you through the car wash quickly. The vacuums have strong suction. The people are friendly. Much better than the Albemarle Road location.Services: Auto interior vacuuming
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May 2023 by J Watson (TheIrishQue)
DeJahn was helpful at the check-in and guiding me into the bay.My car came out decently clean and I appreciated having the vacs available in ideal positions to clean the entire vehicle
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April 2023 by Sofi Suarez
It is a good and cheap place to go to wash your car, the service was very good and they have vacuum cleaners that work very well, however, being my first time washing my car, it was a bit confusing to enter, but it is quite easy to understand.
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April 2023 by Albrea Crowder
Justis was an amazing employee! Wonderful customer service. This was my first time coming to this car wash and I’ll be back . Thank you for such amazing serviceServices: Auto interior vacuuming
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April 2023 by Cory B.
Weeks later. Still turning on car wash from the office. No direction. No pressure wash to get extra dirt off prior to wash. Lazy young staff.