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January 2024 by Brandon Henriquez
No help, stuck on the phone for 20 minutes with someone that can’t give me a quote on labor hours? Then tells me no warranty if I bring my own part, then tells me they can’t install customer parts.. which is it? Wouldn’t recommend, just trying to take your money, and he did everything to try to get me to bring in my car, and charge me for a bunch of other stuff, just needed a ball park quote but I guess they don’t know how to use computers, thanks for nothing
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January 2024 by Dean Jacobsen
I’m here to rave about another location of Woodies . The Matthews location is just as good as the Carmel shop.
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December 2023 by Mike Gelbman
First time visiting this business and was extremely impressed: courtesy, professionalism and quality work - and fair pricing! A real pleasure doing business here, I’ll be bringing all our cars here from now on. Thumbs up
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October 2023 by caroline cleland
I was skeptical going here. I had heard negative stories but it’s hard to find an place on a Saturday that does inspections. They did an oil change and car check up too! was very pleased with the service and the staff were very friendly. Taking your car to the shop is always a bit of a nail biter $$$ but I did not feel scammed into believing something was wrong with my car !!! Thank you Woodies you are now my new neighborhood garage !!!
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October 2023 by Anand Das
Have to leave this out here. No issues with service apart from the delay but the significant change in pricing of a simple tire repair from the time of quote to final invoice is simply unacceptable. And when confronted on this higher invoice, they tried to act as if I misheard the quote. And I know the pricing was well inflated as the same tire retails for a much lower price. Found the overall exchange with them very unethical
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October 2023 by Marc Waters
Woodie’s is BY FAR the best auto repair in the Charlotte area. Fast service, friendly staff, clean waiting rooms usually with free snacks. I have used the one in Ballantyne many times, but now this one is significantly closer. I have had great experiences at both locations.
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September 2023 by Alexander Moceton
Great service. I dealt with Jeff, Matt, and Mr Ed. And all three were extremely helpful. I left a happy customer. Definitely would come again. I recommend checking them out if you need something done with your car.
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September 2023 by revans3914
Very professional and friendly, great customer service! I appreciate that these days.
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September 2023 by Justin Koenig
I got a flat late last night and went by the shop this morning to try to get it fixed without an appointment. Bryan helped us and let us know they have been short staffed and are backed up. He heard us out that we were going out of town this evening and he and the guys working got us in an got the tire replaced. Cannot thank Bryan and co. enough for helping us.
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June 2023 by Jill V.
I had a hole in my tire and just did make it to Woodie's on Monroe Road. Johnny went out, in the rain, to look at the tire and I asked if I had a spare. Johnny went above and beyond to help me out. So I will give Johnny, Matt and Jeff 10+ stars. Thanks for helping me out and you are appreciated.
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May 2023 by John D.
Do not take your vehicle here for oil changes or annual inspections due to how long it takes and the inappropriate recommendations they send you afterwards. I recently took my Jeep here for a simple oil change and state inspection, and even though I had a 9am appointment my vehicle wasn't ready until 3pm. When I called to ask about it they said it was just going into the garage at 1pm.Afterwards they sent me a report saying both my brake and differential fluids needed to be replaced. When I informed them both had been replaced last week they admitted the recommendation was based on the higher mileage of the vehicle and not an inspection of the fluid itself.Additionally they said my spark plugs should be replaced. When I said the engine has just been replaced within the last 10k miles, they also admitted that recommendation was based on miles, not an inspection of the plugs.
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May 2023 by Zim Guy
Woodie's is absolutely better than dealership prices and they go by the manufacturer maintenance schedule recommendations. I love this place and absolutely recommended it. Appointment are fast as well.
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May 2023 by Jon L.
I would be very cautious about using this mechanic service for anything other than an oil change.I had a check engine light issue and their diagnostics indicated low compression on #3 cylinder, their recommendation was replace the engine.I ended up taking my Audi Q5 to a Import specialist and they indicated the issue was a bad fuel injector.They were able to take care of the repair in short order.They also told me that previous work done by Woodies wasn't done correctly and they had to do it over.They talk about their quality of service and their ASE certified mechanics and their belief in Customer Service and treating you like family.That was not my experience.
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March 2023 by Nickie Hensley
Had a flat spare tire and Matt helped us out and got us back on the road!Service: Tires
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March 2023 by Golden Prncs
Customer Service Was 10/10 Soon As I Walked In Jhonny Helped Me And Got Straight To It Replaced My Tail Light In 5 Mins !!Service: Electrical repair
