April 2023 by Kristina R.
Truist is truly awful! My father-in-law's health was declining and he moved into in a skilled nursing facility with heart failure and dementia. In order to take care of his father's business affairs, my husband got power of attorney, and we wanted to close out his dad's safety deposit box at Truist. We submitted all the right paperwork according to their directions, including securing notarized documents. Six weeks later and numerous phone calls and emails from our home in California they still didn't have approval for their legal department to give the family access to the box. The bank VP said if we could have dad come out and sign paperwork we could get approval. But dad is bed-ridden, has dementia, and can't sign legal documents. The letter from the attorney saying as much was ON the VP's desk. While in town taking care of dad, we finally went to the branch thinking the situation would be resolved. Turns out the VP made an error in submitting the paperwork...six weeks earlier! You'd think he'd be apologizing all over himself for the error, but nope. And here we are STILL waiting, and about to get in a plane for home. It's tough enough to take care of financial matters and bureaucracy from afar on a good day. But throw in the stress and pain of a dying parent, and Truist Bank is truly the WORST.
