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February 2024 by Heather Sloan
I have always shopped here for business and for personal projects, the last 35 years. Today, I was informed I could not return an item, for store credit or exchange. I paid cash, no longer have the receipt. Now, I am stuck with a $55 box of screws, I do not need. I had planned to purchase a few hundred dollars in materials tonight for my project. I will never shop here again. I feel at this moment, I should pull the 40+ receipts and any unused materials that I currently have to return. I will definitely be taking my business elsewhere.
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February 2024 by Rhonda M.
I don't know who Randy dealt with, but I definitely have not received "great customer service". Bought 2 appliances. First one showed up cosmetically damaged. Not the fault of the delivery company, but scratched up just the same. Not inconspicuously scratched. But a lovely scratch I get to see every time I open the fridge. Granted Lowe's refunded us $50, but that doesn't fix the scratch. Now.....2nd appliance simply doesn't work. This was noticed at the time of installation (appreciated). However, the faulty appliance sits in my house and I have to wait yet another 2 weeks for delivery of hopefully a working dishwasher. Lowe's took over a week to contact about delivery of the replacement. Dreadful customer service. Why there wasn't a rush placed on getting a replacement out to me I'll never know. Lowe's needs to come pick up their garbage. I'm calling Home Depot.
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February 2024 by Doug Metcalf
Very helpful staff
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February 2024 by John Cavalieri
They didn't have exactly what I was looking for, but something I could get by with. It is nice to have a place where I can find most of the stuff I need to keep my house in good repair.
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February 2024 by Robert Bartlett
Good selection of products. Lowe's Pro is worth checking into!
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February 2024 by Brooke Harrison Else
The staff is the star of the show hereI'm a first time, new home owner so I have a lotta business with Lowe's, but the place is like 700 miles big (jk) so I constantly need to ask where the random weird things I need are. I wish I could remember the man's name that helped me buy my stove and freezer but I can't remember, he's awesome though.Everyone EVERYONE here is so freakin nice. I've probably interacted with 20+ store employees in the last 3 weeks, and everyone was lovely and helpful.. oh, and we've had SEVERAL deliveries from them and the delivery people are all great folks too.
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February 2024 by Nathan Lawton
One of the best Lowe's in the area, and I go to all of them in a hundred mile radius.
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February 2024 by stephen oshields
I wouldn't be surprised if the Lowe's in Mebane went out of business.The only thing you hear is crickets if you need assistance with anything in ANY department. It once was a great store . It has steadily declined in ALL areas and aspects .There is a sharp contrast in difference between the Lowe's in Mebane and Burlington.Home Depot used to be upside down and totally disorganized.I now shop at Home Depot . They have really turned their company around .Lowe's, your company is in trouble, especially the store in Mebane.Yes , I have addressed a specific complaint by phone to Lowe's headquarters by phone . I was told I would NOT get a return phone call.So before you tell me in a rebuttal reply when you see this poor Google review, maybe you should think about addressing how you return persons complaints.
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February 2024 by kyle dixon
They are always out of what I go in for and no one at this location ever wants to help you and if you ask them a question they act like you are putting them out or bothering them worst lowes I have ever been in
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February 2024 by Mele Cedillo
Very good selection of items and organized
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January 2024 by Jeremy Faison
Thank you Rhonda, Pam, and Mel for all the help with finding the battery for my drill set. You guys went above and beyond to find it throughout the store. You guys were awesome!
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January 2024 by Timothy Gosey
Excellent customer service. Clean and well stocked.
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January 2024 by Tim Wilson
Great place for your home and work needs
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December 2023 by Sterling Simmons
Working with the appliances team at this location has been nothing short of amazing. Not only were they patient with me, they went above and beyond to answer my questions and concerns. Geoff, John, and Jason were the epitome of excellent customer service from start to finish!
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November 2023 by Kraig
The DeWalt batteries are getting out of hand now. The battery section is more confusing than the paper towel aisle at Dollar General. I couldn't figure it all out to be honest with you. That's when I pressed the help button at the end of the aisle, and a certified DeWalt battery technician came to assist me. He handed me a drink and told me to relax as he unlocked the 17 locks that would lead him to the steel safe which held the DeWalt batteries.Unfortunately my DeWalt speaker and 200 dollar battery got left on the hood of my truck right before I drove a mile in reverse at high speed on a gravel road. I went back on my recon bike to surveil the area but I couldn't find the speaker. I used my drone to canvas the entire map but I suspect a certain man on a tractor may have found my loot and pawned it.Anyway, back to Lowe's. This guy who helped me ended up knowing so much about DeWalt that the guy standing near us started asking him if he wanted a job. It turns out that the owner of DeWalt was browsing through Kobalt tools and overheard us talking. He hired that man on the spot for his knowledge and dedication. All I got was 2 "power stack" batteries and speaker for $330 bucks.
