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February 2024 by Clifton Goodwin
Tiffany and the Cinnabon lady are super nice ?
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February 2024 by Ken Lesniak
I give it 1 star because it has one of the worst designed parking lots for trucks I've ever seen. The rows are so narrow that it is almost impossible to park if the lot is mostly full. Som spots can be impossible to get into. I tried to spot for someone backing in next to me for 45 minutes and it just wasn't possible due to lack of space.
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February 2024 by Cesar Narvaez
Thanks to Mike!! I arrived at the desk asking for assistance with my prime parking, like every single time it was not any available spots, even though Mike was leaving for the day, he went above and beyond assisting me with that issue, kudos to Mike!!
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December 2023 by g money
Avoid. Extremely rude manager. Very large trash piles around building with mattresses also behind parking areas and into the woods. Keeping the environment clean is less important than feeding the local mice.
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October 2023 by Tracy Tankred-shands
Staff is nice but this is horrible to park at. A lot of spaces if you park at will damage your trailer due to trees hanging low.
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September 2023 by Mark Hofmann
Another really good pilot! The young lady with an amazing attitude named Shannon was very helpful. I am truly grateful for her attitude please find it in you heart to give her a raise
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June 2023 by abdessadek aboulbaraket
The manager that supposed to be professional, turn to be the one that ruining the business. I asked her nicely to fix my coffee and add some caramel to it because it wasn’t tasty. she got mad and gave me an attitude for no reason, and screamed at my face in front of everybody saying if you need extra you have to tell me before so I would charge you extra. But that was not the case I didn’t ask for extra. “Manager at Mac Donald’s” please do better ma’am. Thank you
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June 2023 by curt peny
Overcharged on coffee. The store is dirty. The restroom is dirty. The parking lot is dirty. Receipt machine out of paper at the pump. Funny thing is that you offer air to trucks for free but you charge the cars $2.00 for the same air. Do better please and I will change rating.
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April 2023 by Joshua James (Compleximpact LLC)
As of this posting, every single trash can outside is full/overflowing. Parking lot has a lot of litter. Three stars because I like the pilot company and what they provide for services. Personnel are nice but only see one single person working.
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April 2023 by Chris Craig
Store is disgusting both inside and outside. Manager actually talking with staff saying the inside looks ok but you have to clean the truck area. Staff after manager walks away says “yeah, like we go outside. Manager is blind and the staff is lazy.
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March 2023 by John Thompson
No Burbon Pecan nor Machu Picchu coffee. Those are 2 big things that set Pilot and FlyingJ apart from the rest.
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February 2023 by Naomi O
I had had a horrible experience at this location. I received very poor customer service. The sales clerk lady with the green wig has very poor attitude. She treats pilot customer very badly. She ignored me for at least 3 minutes to continue having a personal conversation with her co-worker even after I’ve greeted her make sure she acknowledged me standing obviously directly in front of her at the cash register. Then after after regrettably ending her conversation to attend to me, she dismissed me all together smirking and rolling her eyes. Then requested her coworker to respond to my inquiries about the drop box shipping process. I felt belittled, this is not the type behavior that should be displayed at a traveling center.
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December 2022 by Tom P.
A few broken pumps. Those that do work yell commercials at you at 95 decibels. Such a pleasant experience.
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December 2022 by Aleyda Barraza
Very bad service supposedly I made reservations online for parking and if you do this is because you spect to find your spot available and when you arrive late and tired your spot is not there and staff not very friendly and giving you excuses and last thing that I wanna hear are excuses omg very disappointed I thins as professional driver deserve a little more respect make a reservation them is not worth it, ?????
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September 2022 by Nataliia Kromchenko
We stopped to get fuel at this Pilot on September 11, 2022 around 3 pm (this information is for the store management to figure out, whose shift it was).Total for fuel was $85 - we got the receipt. However, pending on our account was $151. I called the Pilot store. The associate who answered the phone said that it was our bank which charged $150 as pending, instead of right amount, and in 48 hours the issue would be cleared and we would be charged the right amount. It has never happened to us before, even though we drive a lot throughout the US and get fuel at the different gas stations. I asked the associate her name, just in case we see the wrong amount in the next 48 hours, so we have a trace of the conversation but she hang up. I called back, other lady picked up, she said her name was Whitney. I asked to speak to the manager regarding previous associate, who intentionally hang up in the middle of the conversation. She said that she and the associate who hang up were both the managers ?. This other associate kept interrupting me, she would not let me finish a sentence, and hang up on me few times. I think they treated me that way because I speak with an accent. I was persistent as I do not tolerate this kind of "customer service" in the country of immigrants. I had to call the store back few times, so that Whitney would finally listen to me, instead of hanging up, to explain her that they need to treat customers with respect, even the ones who speak with an accent. I hope those "managers" with no work ethics, no manners would be properly trained, so they would be able communicate, but not bark at the customers. Very poor, disrespectful, racist customer service at this location. We stop at Pilots, Loves, Sheets and other gas stations a lot to get the fuel, and this is first time we have this issue with the wrong pending charge, cashiers-"managers".
