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November 2023 by Odra Z.
During my visit, I came across a gorgeous bag on display that I wanted to purchase. It had visible signs of wear, small stains at the bottom, and a deteriorated tag. It appeared to be used rather than brand new with a price of $371 after discount. When I approached a staff member and requested a new bag in better condition, I was told it was the last one available. This response raised suspicions regarding why such a defective item was still being offered? It shouldn't even be on display. Even though this is an outlet store, it's still reasonable to expect a certain level of quality. Specially for a price tag of over $300. In addition.. While it is not unusual to encounter the occasional sales representative who may come across as rude or pretentious, the treatment we received at this store was far from satisfactory. We felt constantly followed by 1 employee and then profiled by the rest. Customers should not be judged or treated differently based on assumptions or stereotypes. It was only after the cashier checked us out and requested my phone number to access my shopping history with Tory Burch (this includes boutiques, outlets & website) that their approach suddenly became much nicer. However, by that point, the damage had already been done. The inventory available was the same one from last years' 2022 outlet holiday collection spread around the store in different spots, so not that much variety at the end of the day... If you're looking for newer and more stylish items, it might be worth exploring other Tory Burch outlets like Houston, Miami, or Orlando and contacting their stores to get one of their friendly sales reps so they can even source items if they're not available at their outlet store and ship them to you.
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October 2023 by Courtney Taylor
Alysha, the pretty young black woman with the bright red hair, you are amazing! Thank you so much for helping me find my mama’s birthday gift. And being so patient with me as I asked for the price of each cross body. And even being more patient with me as I used all three forms of payments to pay thanks to Brothers lol.
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September 2023 by Alice S.
Catherine, the Tory Burch store manager, was very helpful. Thank you for your assistance.
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May 2023 by Marielena Daley
I love it , great service!
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December 2022 by JoAnn McCoy
Like the store just didn't really have anything sale wise kinda disappointed
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October 2022 by xmen x
Alexis was so helpful! Great prices. Older styles.
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October 2022 by John Stone
Nice store but they need a larger selection of merchandise.
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October 2022 by Rob Landtiser
This place is worth the wait. And glad they have an outlet, otherwise I couldn't afford a Tory Burch purse for my beautiful wife.
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October 2022 by Katherine “Dutchess” Henderson
I had the opportunity to shop there today prices was awesome. I will be back.next month.
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October 2022 by Morislava Medina
My favorite store every time I go there i most buy something ?
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October 2022 by Myra Fuller
This store is horrible!Guys do not shop at the store and if you do don’t purchase anything on clearance. The associate told me that I had until January 7 to return the purse if I didn’t like it but when I did she said” the sale was final because it was on clearance. So they would only give me a store credit but they would not refund my money on my debit card. And since I no longer want to shop there anymore it’s like throwing $200 away. The associate didn’t try to help me and 2 managers that were there didn’t try.
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October 2022 by Fauzia Chaudhary
Love Tory Burch and I shop all the time at their retail store and online. This place is very underwhelming. The inventory is small, quality not on par with regular retail items, nothing to write home about the service. It is better to shop at the retail store or online.
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October 2022 by Meredith Heberle
I just wanted to say that I had exceptional service from Alexis today. She helped me with a bracelet, and when I asked if I might try on a pair of earrings to feel the weight she went to ask. The associate she asked looked over at me, gave a nasty look and said no. Ok, understandable, you don’t want everyone trying on your earrings, but your nonverbals lost your earring sale! Then when I was rung out by another associate I had another unpleasant experience. The associate made no eye contact, didn’t ask how I was or if I found everything ok. Instead she was more concerned with whether someone still had their headset on. She did walk around the cash wrap to give me my purchase but didn’t thank me or say, have a nice day. In fact, I the customer told her thank you and to have a nice night. If your getting paid for something, your job…please just fake an enjoyable customer experience, believe me it can make or break someone’s day. Thank you Alexis for being such a model of what customer service is all about!
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February 2022 by Cathey L.
I have purchased several items form this store and have been pleased with my shopping experience each time. They have allowed me to order over the phone and have received my items promptly. Very friendly and helpful staff!
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October 2021 by Nyaga Parris
Beautiful inside out..PURSES PURFUMES JEWELRY I WAS IN DESIGNER HEAVEN..FRIENDLY STAFF..WELL DONE.. HOWEVER DIDN'T HAVE STYLE I WANTED BUT I COMPRISED ❤️❤️??
