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January 2024 by Tanya C
Torri surpassed expectations as a sales representative. I am grateful for her efforts in thoroughly reviewing my account and discussing all the details with us. What truly stood out was her exceptional dedication in making my 12-year-old's first phone experience memorable. Unlike any other phone store, Torri, Jonathan, and EJ made me feel like part of their family, and the unhurried and welcoming atmosphere reaffirmed why I chose T-Mobile as my wireless provider.
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January 2024 by Ashleigh Scarlett
We had such a great experience here! My fiancé and I went to start a new phone plan with them and was honestly pretty anxious. Thankfully, there was no need to worry! We were very well taken care of by Torri! She was very polite and funny. Our favorite part was how totally transparent she was! She let us know up front about different charges we would see and how things would work. We left with exactly what we need at a much cheaper price than we anticipated. The other employees were very helpful and knowledgeable as well. It was a surprisingly enjoyable experience. I highly recommend this T-Mobile store and Torri!
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December 2023 by Amber Dunlap
My husband has been a long time T-Mobile customer and it was time to add our son onto our phone plan. We were greeted right away by Zach and Jonathan. They were very knowledgeable and patient with us making sure we got the best deal and phone for our son. They had to call into customer service to get our new line added since our phone plan is older. Unfortunately customer service was taking forever, to no fault of Zach and Jonathan. Zach made sure we were compensated for the extra time we had to spend in the store to get everything worked out. Overall we had a great experience and will definitely be back if we ever need to make changes again.
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December 2023 by Andrea Pent
Tmobile services are great as is their customer support. We are long time customers who had our first bad experience in the store with deceptive sales tactics. We were told FREE, FREE, FREE by the very friend store associates and were duped. The promotional offer was fair but the associates and the managers were lying, lying lying to us, exagerating. We asked over and over and were told the same thing (FREE) by both Rosy and Zack. Buyer beware. Remember, if it seems too good to be true, it probably is. We thought we had learned our lesson at Sprint.
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November 2023 by Chris Briscoe
Great service and saved money on home internet. Highly recommended!
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September 2023 by Jessica Moore
Zach, Rosie, Jonathan and the other store employee that helped us were amazing. We're moving our service from straight talk to TMobile. We went in on Sept 5th to get new phones and had almost whole process complete when a tech issue halted our purchase. They held the phones for us and we went back today, Sept 9th, and we were able to complete the purchase and get our new phones setup. Jonathan even checked to make sure we didn't have to trade in one of our phones so we now have a spare in case anything happens. We could not have asked for better service and care than what we experienced with our local T Mobile store. Thank you guys for superior service.
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September 2023 by Chuck Spicer
The T-Mobile Store did great job in getting my wife's new I phone up and running. They transferred the data, got her set up with a case and screen protector. Incredibly friendly & knowledgeable salesperson. We felt welcome from the moment we stepped inside the door. We recommend this T-Mobile store to anyone.
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September 2023 by Vanessa Morales
Zach and Jonathan are great! Very nice and helpful. So happy to have them here in town.
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September 2023 by Bobby Deavitt
Orlando at this store is VERY knowledgeable and knew exactly what I needed with very little information
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September 2023 by Dave Harter
They helped us get our phones working again.
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September 2023 by Ken Henne
Had an issue with my phone. Al better now.
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May 2023 by Alicia Frederick
Great service and help thank you!!!
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April 2023 by Rusty Benson
Torri and Taylor from Mocksville store great people and great customer service
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March 2023 by Scott Gillaspie
Went in this store twice to get a few things taken care of, and customer service was like hitting a brick wall. Had to go to Winston Salem to get my account straightened out out. They wouldn’t even let me buy a screen protector for my phone without having insurance
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February 2023 by Brittany Combs
The best T-Mobile store I have ever been to! All the employees are extremely helpful and genuinely want to help you! Ask for Torri she was our salesperson and was wonderful!
