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February 2024 by Tanya Perkins
Staff was nice and even helped me with options. Great store
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February 2024 by edwin palacios
The female assist was so helpful I explained my situation and she didn't even hesitate at the chance to help me with my issue I felt very valued as a customer and will definitely be returning for future needs.
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February 2024 by Arien Watts
Great customer service, thanks to Jessica in the Monroe n.c store
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January 2024 by tarynn
went to switch from verizon to at&t and upgrade my phone this evening! christian was super helpful and patient, he absolutely went above and beyond (plus he put up with me and my family cutting up with him the whole time, bless his heart). love my phone and loved the customer service even more! definitely recommend this store to anyone in the area looking to switch/upgrade their phones!
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January 2024 by Bee Sniatecki
Wendy was great ! She helped me get a new phone and an iPad , set up within an hour , and was out the door ! She was so sweet and personable!!! At the Monroe location !
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January 2024 by Evelyn Salas Figueroa
James was very knowledgable and friendly. He took his time to explain offers and solutions to our needs. Good customer service is very hard to find and you guys are lucky to have him!
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December 2023 by Siah
I was having trouble with the trade in process and I went in and spoke to a very nice associate who helped me out quick and easy! I think his name was Alex, he did a great job taking care of me.
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November 2023 by Gary Alu
I received quick and attentive service from Rachel. I never have an issue with the service from the tech team at the store in Monroe.
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October 2023 by R RT
He is very kind and is always willing to answer questions and always gives the best solutions Alan is fantastic
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October 2023 by Vanessa Kilgo
Can’t remember the ladies name who helped me her name started with a M but she was AMAZING she helped me find the best phone for me and made the process simple and easy but everyone was super helpful 3 employees kept asking if I needed anything and even helped out another employee who just left their customers very friendly environment will definitely be back
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October 2023 by stan hambrick
went into store, was assigned Courtney H as my salesperson. He right off the bat looked very dishoveled in his attire, and was constantly chewing something. He acted as if i was bothering him asking him questions. he would continously disappear for lenghlty periods of time. he was adding features to my account therefore increasing the pricing, and when att sent me a text in front of him saying i signed up for a $20 a monthly service he lied to my face saying it was free and when his manager came by, who was extremely polite, he took the fees off. If you are gonna tyry and spend my money for me, u oughta tell me. i purchased a screen protector and he put it on wrong and tried to tell me it was fine, when i said something he snatched the phone up and walked away as if he was mad and he had another salesperson install the protector. when he came back to table he had such a bad attitude i took my purchases home, not letting him transfer the content from 1 phone to the next nor connect my smart watch. this is crazy, i hate it when i regret spending money somewhere. if the store treats their customer like this i will never shop there again and would tell any1 who is going to this store to RUN!!!!!
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September 2023 by Wendy Phillips
The employees are very rude and unhelpful. I had a simple question and they were very condescending and hateful. Also a year ago, I bought a case there for my galaxy and they gave me an iphone case. When i took it back to trade, I was told it would be a 90 min wait. They made the mistake and made me wait to correct their error. I have now swapped my service to verizon, whom were more than helpful. I am saving 50 dollars a month on my wifi with verizon. I got a new free phone with Verizon as well. They were so kind and helpful. I wish I would have swapped years ago. Att lost 4 customers because the staff are so rude. Good riddance.
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August 2023 by Kimberly Padilla
My recent trip to the Monroe North Carolina store was awesome ! If AT&T is your carrier ? Or you're considering switching ? I suggest going to this store and finding Ms.Beth ! She is amazing ! I upgraded my phone ..it was the quickest transaction I have EVER made buying a new phone ...she was courteous always a smile ? knowledgeable (some things without even looking it up !) AND FAST ! I purchased more than I needed but it wasn't due to being pushed into buying it lol....it was because I was EXTREMELY welcomed and comfortable I felt like it was MY PERSONAL store ?...ya know ? I'll just take this and that and one of these lol...just an overall great experience ! THANKS MS.BETH ! I will be back soon !!
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August 2023 by Donna Hall
Jessica is the customer service person that helped us. She was knowledgeable, friendly, and professional
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July 2023 by Kingdom Land Partners
I had a wonderful time ?????here my services were met instantly ,Jessica was such a sweetheart she helped me save money, also Jeremy held the door open for me today and he was very encouraging hadn’t had any one open the door for a man like me in a long while! Such an uplifting place of good hospitality!!!!! .. thanks