Charlotte Auto Group Inc. is a family-run dealership known for its honest and caring approach to car sales. Customers consistently highlight their smooth, stress-free buying experiences, often mentioning that the process is easy and free of pressure, lies, or bait-and-switch tactics common at larger dealerships. The staff, including Cody and Cooper, are praised for their courteous and respectful service, going above and beyond to ensure customer satisfaction. They focus on providing great vehicles without price gouging, making it possible to get reliable, safe cars at fair prices, often including affordable extended warranties and repairs. Many reviews mention their willingness to make repairs or replacements at minimal costs, even after the sale, demonstrating their commitment to integrity and customer support. The dealership's reputation extends beyond the sale, with customers appreciating how they follow up and handle issues promptly and with dignity, including cases where car problems arose months after purchase. They also support out-of-state buyers by offering assistance and reassurance, emphasizing that they care about their customers’ long-term satisfaction. The family-oriented environment is evident in the personalized service and genuine concern for each customer’s needs. Overall, Charlotte Auto Group Inc. is highly recommended for anyone seeking a trustworthy, reliable used vehicle and a dealership that treats customers like family, with integrity and respect at the core of their service.
Excellent dealership. The process was quick and easy with a fantastic monthly payment. Highly recommend!
December 2025
I had an amazing experience working with Cody. He was very knowledgeable and made me feel confident with making my purchase.
December 2025
I've purchased two cars from Doug, and I've been pleased with both cars, and the customer service. Doug carries a great selection of good cars at reasonable prices.
