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March 2024 by Sharon S.
I am writing this review which is not going to be good. I never ever leave bad reviews although due to the horrible customer service I received at the Monroe store, I feel compelled to write this. The employee was named Austin. I asked to speak to the manager and he said he was the manager. I have never been so disappointed in customer service in my life. He was arrogant, rude and dismissive. I took my business to the Charlotte location and was very pleased with the excellent service by Christopher. Thank you, Sharon S
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February 2024 by Crystal Rodriguez
Service always excellent at the Monroe location. Everyone is very knowledgeable and kind, and a general good attitude and atmosphere about the place. Have rented from here many times and will continue to do so!
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February 2024 by William Sanchez
Special thank you to the Enterprise representative Eddie for his great service, being very courteous, and professionalism. I have rented from this Enterprise in the past, and Eddie has always been great to deal with. Answered all my questions and made sure I was very comfortable in my rental. Quick and fantastic return experience.Thank you very much. A+
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February 2024 by Clara Turner
Rented a vehicle from Enterprise in Monroe , good folks
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February 2024 by Joshua Walker
Made reservations well in advance, received confirmation well in advance. Day of my reservation I get a call about how they don't have the vehicle I reserved and I would have to pay more for a different vehicle. Happens almost everytime I have to deal with this place.
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February 2024 by Jacey Briggs
So thankful I was paired with this company for my rental. Daphanie, Eddie, and Sarah all had contact with me through the whole process while keeping me updated with any changes and extensions my insurance company made! They definitely helped make my situation easier and Eddie even had a few laughs with me which were much needed after the headache of a deer running straight into my drivers side door. If I ever need a rental again I will definitely use Enterprise Monroe NC next to target!
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February 2024 by R Dog Bow Wow
Good people, and Friendly service, left with goodsmile !
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February 2024 by Akshun03
My experience with Enterprise of Monroe NC was great. I was taken care of within 2 minutes of walking through the door. The associates were very friendly and helpful.
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January 2024 by thelma craig
Poor customer service
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January 2024 by Sharika Saleh
Love this location the staff are always respectful the vehicles are always reliable. If they don’t have what I request they always accommodate me and I’m always satisfied with the accommodations. If you need to rent a car with no hassle this is the location for you if I can rate more than five stars, I would give them 10 stars hands-down this is the best enterprise location I’ve been to!!!
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January 2024 by Rob Mclean
The staff was friendly and quick.
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January 2024 by Tya Carrington
This is the worse enterprise I've ever encountered. Staff gives you the runaround when trying to get a rental. It's been 10 days since my car wreck. Still no rental. The don't answer phones until after 10 am and you still are put on hold for 45 mins. PLEASE DO NOT USE THIS ENTERPRISE
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January 2024 by Beth O
Horrible place. Got a rental and had no issues and told us nothing upfront but then hit us with $500 for hidden fees. Will not let us dispute. BEWARE!
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January 2024 by David
The entire staff was smiling and helpful. They all gave excellent customer service.
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December 2023 by Maria Villa
I rented a car from this branch to drive from NC to TX and when I got to Texas we began to experience mechanical issues from the car. I contacted this location along with another branch in TX and they all took care of us. The issue was resolved quickly and professionally, we really appreciate it. Shoutout Cedric and Sara!!
