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March 2024 by Richard Bilhorn
I don't often leave 1-star reviews for anything but this had too many strikes against it1) Lack of knowledge - the experts are really just people trained to use the same software I could have loaded myself. I was paying for advice and guidance consultation, not for someone to click the boxes for me.2) Time - they spent 2 hours of my time, and then complained that I spent a lot of their time. I came 100% prepared with every document available.3) Incorrect - this is the biggest reason. At the end they concluded I owed a massive amount of taxes, more than 50% of income. I pointed out how that could not be possible. They agreed, found a mistake, and came up with a new amount. After that I didn't have confident in any information they were telling me anymore.4) Price - After they factored all the different "complexities" I had, what started as an $85 consultation was $650. They add on prices for each thing like NC, SC and business (which is fine, I get that), but for that price --- I'd HIGHLY recommend you go find a private CPA and get professional, personal help for LESS money.1 star is the right amount of stars here.Btw after I filed with a different place, the amount I owed in taxes was not only less, but they charged me less for the services.
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February 2024 by Chris Powell
They are great here. I get my taxes done each year that I have lived in Monroe, NC.
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February 2024 by Karen Holt
H&R Block's Sean Daly in the Monroe office is extremely competent, friendly, and very easy to work with. Appointment at my convenience was quickly arranged.
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January 2024 by Lisa Bumgarner
Friendly, clean and very wise tax preparers
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August 2023 by Catherine Dicus
Manager did not take responsibility for the appointments I had with them.Please look at the multiple one star reviews that are there, there are a reason there are quite a few. I just counted, 11 ONE STAR reviews in the LAST 28 REVIEWS. STAY AWAY. I have been talking with them this week and last and there is seems to be no desire to rectify their mistakes and issues that are causing these one star reviews.
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May 2023 by A K
Was told I would get a call back still zero resolution been dealing with this since February.... Seriously over it
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May 2023 by A B
Terrible service still don't have taxes done had to pay money for extension when I turned my documents in, in FEBRUARY!!!!
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April 2023 by Ashlyn Kornblatt
Was told I would get a call back still zero resolution been dealing with this since February.... Seriously over it
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February 2023 by Irvin Gurrola-Villalobos
Never had a problem with H and R block, especially with Dylan handling our paperwork! Nice guy and always friendly and reliable
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May 2022 by PC Gentry
I posted my review after Dean helped my 2021 tax. I don't know what happened- it must have been posted on wrong site (?)by mistake ? I am sorry. How could I forget you were very kind and patient with me - understood my weak health (after a long hospitalization). Dean. thank you for your kindness. Your knowledge, experience, and an excellent professional service were greatly appreciated.Dean provided me quick and accurate 2021 tax svc. I recommend him to others.
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May 2022 by Eddie Helms
Would not recommend. Had a 4:15 appoint to drop off paperwork and have a 10-minute consultation. The lady at the front desk asked my name and then told me it was first come/first serve. I should go o another branch for better luck. Whats the point of making an appointment?! I will never go back here again.
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May 2022 by Lillian Collins
If I could go lower than 1 star it would be a minus. Ask time frame to fill out return, LIED! Asked for call for update never got it, LIED! Spoke to manager Brian as to why poor service Clueless! Dillon, the so called preparer OMG lost in forest with 1 tree!!
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April 2022 by Maegan Collins
Due to poor customer service and lack of knowledge I will never use another H&R Block again. I was informed it would take a week to do my return as I’m 9 months pregnant and due any day. It took them 3 WEEKS to even call me back! And even THEN I was the one who reached out. I was informed one lady was going to work on it, that was FALSE, Dylan ended up working on it instead. He told me he would have it done before the 15th and that he needed to just plug in the numbers. WELL the 14th came and again I called asking for an update. Dylan called me back 830 that NIGHT asking questions INSULTING me as if I had no funds for the things I listed as expenses. When I tried to get my paperwork back and take my business elsewhere they tried to change a $59 consultation fee. When no one ever consulted me about NOTHING! I simply dropped my paperwork off because everyone was “busy” when I came the first time. The manager Bryan was unapologetic and couldn’t care less that I was extremely unhappy with their services! I will continue to use A+ tax service because at least their communication is superior to the latter!
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April 2022 by Maegan Collins
Very unprofessional all around
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March 2022 by Beth R
The experience is super easy. Super fast. Accurate. Plus, my tax man was able to get my federal refund from 2019 to FINALLY be released and sent to me. I'm very happy.
