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March 2024 by Tj Hardee
Went to Kay’s to get my necklace fixed after it snapped! Jessica was able to get my necklace fixed and cleaned and back to me in no time at all, outstanding service!
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March 2024 by Kaylin Shepard
Jessica and Melissa was very helpful and super sweet!
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March 2024 by Michelle Dibble
I have been in the customer service industry for close to 30 years…we received the best customer service one evening when my husband and I were shopping. We randomly decided to go in and look at rings for our upcoming anniversary. Macy and Mary were working and gave us customer service that was beyond what was expected. They were so patient and kind. They answered the hundreds of questions we both had and pulled out and looked up every ring you could imagine. I will continue to shop at Kays because of those two, they were absolutely amazing!
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March 2024 by Marina G
Stay away from this location. Management is aweful. Per manager, the jewerly shop damaged my piece and then deemed it unrepairable. Which means they can get me a new piece but I have to pay for warranty all over again. This is the first time that piece was broken. What good is warranty if they won't fix and instead damage your jewelry. Find someone better.
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February 2024 by Matthew Ramos
Tammy and Jessica are great. Love the store and the customer service.
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January 2024 by Lilamani Dahal
I took my son to get his ears pierced, but employee did not pierce properly, so employee pierced one ear at the bottom and the other at the top. she used to be careless.
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August 2023 by Karen Smith
Words will never be enough to describe the amazing service we received from Kay’s in Monroe. From the manager, Jessica Dunn, sending me multiple pictures and her amazing staff showing me all the different rings that would fit perfectly with mine. If you are in the market for jewelry you will not find anyone better for your experience!! Highly recommended!!
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August 2023 by Tabatha Watts
My mother and I worked with Mary, she was so attentive, intuitive, helpful, and most of all patient. She is one of the best sales professionals I have ever had the pleasure of working with, I would not work with anyone else. She helped us pick out many pieces and picked up on what we liked and didn’t like right away which is very rare as I am super picky. She was a breath of fresh air compared to the sales associates I normally see, she will now be the only one my mother and I work with moving forward, and if you are going to be visiting the store I would 100% recommend asking for her!
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August 2023 by Karen Parker
Words will never be enough to describe the amazing service we received from Kay’s in Monroe. From the manager, Jessica Dunn, sending me multiple pictures and her amazing staff showing me all the different rings that would fit perfectly with mine. If you are in the market for jewelry you will not find anyone better for your experience!! Highly recommended!!
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August 2023 by Heather Camereon
My husband surprised me with a custom designed wedding set for our 15th wedding anniversary and it’s beyond gorgeous!!! He kept telling me about how helpful the lady at the store that helped him so much though out the process (almost a year) but it wasn’t until recently that I got to experience her willingness to go above and beyond for us.The ring needed some work done on it after we got back from our trip and Jessica Dunn at the Monroe location did everything she possibly could to get my set back to me in a timely mainly. She communicated with me every step of the way and made calls on my behalf to make my ring perfect and just how I wanted it!!! She legit offered to go get it from the repair shop (over 2 hours away) just so I could have it on my hand to show my out of town friends that were in town this weekend. She’s top notch and we highly recommend her services!!
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May 2023 by makenzi jordyn
Tammy and Denise were such a huge help for us today! We had a wonderful experience and will definitely be back!
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May 2023 by Caitlan Posey
Melissa was amazing! She was so helpful and patient while I tried on so many different things. Thank you!!
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April 2023 by Tracy Hickson
Great service today with getting my wife's wedding ring repaired.I would recommend this store for all your jewelry repair.
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April 2023 by Paul Lucas
Mary and Melisa were great!! They helped me get exactly what I wanted and made the process so great and easy!!!
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April 2023 by Ericka Witherspoon
Denise was super friendly. Great customer service when I went in to get earrings and ring clean. She even went above and beyond to straighten my ring back out. Thanks!!!
