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November 2025 by Diana Duncan
Thanks for a Wonderful Experience!!
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November 2025 by Lakasha Powe
Everyone was very friendly and helpful to make my decision
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November 2025 by Miguel Ortiz
I’ve always had positive experiences with Ms. Blanco and all of the staff. Varied selection of furniture pieces!
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November 2025 by Dianne Mills
Wonderful experience!
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November 2025 by Brina Burch
I was highly impressed with all the the employees
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October 2024 by Justin Mckeown
Great customer service !
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October 2024 by Elizabeth Cole
Great customer service!
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October 2024 by Emma Johnson
They got rid of their best manager Gloria after 22 years. Me and my family will never be returning. We have spent lots of money with them and now their new management is TRASH
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October 2024 by Melisa Gonzalez
Service from a lady there was terrible. (I want to say I heard her say her name is Lorie/Lucy something with an L on the phone but she never introduced herself so idk) Everything was going fine we shopped walked around picked out things and then it came time to pay. The guy didn’t explain to use that the lady would be taking our payment so we’re waiting patiently then we here a “who’s paying for this” no greeting, no explanation, nothing, then she takes a phone call for like 10 minutes. We’re still waiting patiently she hangs up and goes “where’s the card” doesn’t tell us our total, doesn’t say anything but where is the card. Like she is entitled to our money. We had to ASK how much we were going to be charged. Then I ask if they were going to be delivered. She goes “well did you pay for delivery” well we don’t know because this wasn’t discussed and she hasn’t discussed charges with us so. (Plus last time we purchased from them they delivered for free so we asked) My dad mentioned that last time they delivered for free because we live just down the street. She goes “well I don’t know who authorized that” My dad said ok I’ll come pick it up. Then she says “ask him he’s the supervisor” the guy (who was nice) said “what is it” she said “he lives just right there” in a very mocking tone. This was her third strike! I asked for card back (we weren’t even financing) and we have spent over $5,000 at this location Wr don’t need her mockery and rude attitude! The supervisor said “did we do something to upset you” I said “Yes I don’t like her attitude” and she had the audacity to get up and try to argue with me!!!! Instead of apologizing for her rude self she wants to ARGUE with us the CUSTOMERS!!! Customer service is definitely not for this lady! I’m sure another furniture store will be more than happy to take our money with a lot better attitude. Like I said she isn’t entitled to our money so I chose to walk out!
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July 2024 by Richard Becht
Gloria is fantastic! The customer service was beyond expectation! What a quality product you guys carry! Looking forward to the next purchase!
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July 2024 by Dana Tarlton
So friendly got stuff done in a great time
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July 2024 by Tara Bennett
In December, I purchased a loveseat for $725 and financed a sleeper sofa. The lady who deals with that put them both on the same ticket bc she said “they don’t do separate tickets.” Today customer service confirmed that they do not do separate tickets yet yesterday Gloria said that the lady who did the ticket no longer works there (how convenient) & it looks like I paid a deposit. Even customer service agrees that why would someone pay $725 deposit when the loveseat was on sale for $699. The math is not mathing up?! Then two weeks after owning the sleeper sofa the bed broke due to a spring. Two guys from Kimbrells came to pick it up & attempted to push the sleeper bed back in. I told them “it won’t go back in. You’re breaking it even more yet they refused to listen me.” They damaged the sleeper sofa even more. And they still want me to pay on a product that they’ve now caused damage to? I told them to come up the sleeper sofa only but that loveseat I paid for outright and they will not be stealing it from me. They can try and math it all day long but what was financed was only the sleeper sofa period. These people are scammers & if you have something that breaks, they’ll break it even more and not care.
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July 2024 by Yvonne Hall
Every Time I Go Into Kimbrell's Furniture Store In Monroe, NC, Yvette Always Walks From The Front Of The Store To The Front Door To Greet Me With A Smile And Makes Me Feel So Welcome And Important. And Then Proceeds To Assist Me In Any And Every Way That She Can. As She Does This With All Of Her Customers As I Have Seen Her Do.She Is Very Nice And Respectful And Knowledgeable. Now, The Rest Of The Staff In The Store Are Also All Of These Things Too
But, There Is Something Special About Yvette. And She Is Very Enthusiastic. I'm Sorry I Only Know Her First Name. Thank You, Sincerely, Mrs. Yvonne B Hall
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July 2024 by Fran Faraci
Very helpful good quality. Was able to get immediate same day delivery!
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July 2024 by sonido rodriguez
They have good furniture, very friendly service and they helped us well during the visit.
