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March 2024 by John White
The management has no idea what the owners are doing to the customers. The owners price gouging will be the least of your worries. Your things will not be safe.
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January 2024 by Leslie B
*Edit... Lauren from Huntsville called me back and was very helpful. She did they're having issues with the 3rd party call center as well, and was very empathetic and credited my account. Wish I could have worked it out with them yesterday! Would have saved me a lot of money.Original post:Was not able to go in person to check in because I'm renting for an adult child who is in another state. Therefore, I tried to cancel within 15 minutes of booking--and-surprise surprise, no one there at the call center can cancel a transaction. They'll take your $$ online! But not cancel. So today I'm going to call back to cancel, but a real human called me instead--said they're working remotely and want to help me finish the "contract" for my storage unit. I tried to call the number back that she gave me (which comes up as potential spam), and got a call center who also can't credit my account, nor can they transfer me to the person who called me!! They're "leaving a message" for that person to CALL ME BACK.... at THEIR convenience! Screw the customer! I was super excited for this unit because it was 1/2 the price of U-haul, but I see you get what you pay for (in this case, you can't "un-pay" for something you want canceled!)
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December 2023 by Tina Harris
It’s a pleasant experience storing our belongings there. Lauren is a nice young lady.
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December 2023 by Michele Nance
The best experience I've had while getting a storage unit.
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November 2023 by Sandra Piazza
Lauren was amazing! Very knowledgeable, professional and kind! Would highly recommend this location.
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September 2023 by kratzable
Leasing the unit was quick and easy. It was also very reasonably priced in comparison to other local facilities.
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August 2023 by Cherie Grant
Very friendly. Very helpful. Great experience.
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April 2023 by LaVon Patterson
Wonderful customer service. Was attentive polite and helpful. Explained each detail of the process of obtaining a storage and how the insurance works. I was very pleased with my service today and will recommend them to my family and friends if ever needed.
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April 2023 by Sandra Lee Wilson
Great customer service! Debbie took care of all my needs!???
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April 2023 by Oqualin Chambers
Great customer service.. no fine print.. overall satisfied..
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April 2023 by B McKinley
Great staff and affordable rates!
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March 2023 by Kimberly Pope
Betty is absolutely awesome. Very thorough & quick. She is very friendly & made the rental process a breeze. Definite 10/10 !!
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December 2022 by Amoni Conner
So if I get an storage unit I’m only able to get in it either Monday or Friday or do I have access to go in it anytime?
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August 2022 by ANGELA v
Zach in the office is great. New owners not so much. Not willing to do much for the customer.
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July 2022 by Ruby Vanhoy
Zack was so helpful and kind. My daughter rented a unit for me and it sets pretty high off the ground. Zack went and got wooden steps from in front of another unit and brought them over so I could unload my items into my unit while I had help. He went above expectation. I recommend Go Store It for his customer service alone.