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February 2024 by Jeremy Brown
On 2/16/24 I ordered a tire for my brand new Honda Pilot due to a nail puncture. I went over the model of the tire EXPLICITLY with Discount Tire over the phone (A Michelin Primacy A/S 255/50 R20). I even clarified that it did NOT have the word "Tour" on the tire when they read it back to me wrong. Tire came later that day..install appt set for 2/19/24. Went to pick it up..walked to car and noted it was in fact the "tour" that they ordered and installed (different tread and variation of side wall grooves, slightly more expensive tire). I had to leave but i let them know and they looked into it for a few minutes. We all realized it was likely due to car mfr having a slightly different version, but that IS why the mfr. put the word "TOUR" on the newer one...because it IS different. And I already cautioned against ordering that one. They promised to look into and help resolve. NO phone calls from them for the past week. I called back twice in the past week and was told someone was working on it. I was EVEN told that they were able to track down a couple of the correct tires but that they are going out of production. That sounded promising and I was told they'd get back to me...again. 1wk later from when the problem began.....nothing. I've put 200 miles on the wrong tire and just found out Honda could have done the RIGHT tire for LESS and WITH a hazard warranty!!!!!! NO matter what happens...I will most likely have to return to Discount due to their mistake and STILL have a worse deal than a car dealer will give me. At this point....y'all can just give me the other 3 matching tires...this is ridiculous.**Update 2/27/24 - still no reply from Discount...will have to call AGAIN as I will have to travel and put hundreds of miles on this wrong tire so that if/when they actually correct this (or if I have to go to Honda and get it done cheaper with included hazard coverage) I will have an even greater potential gap in tread and speed / pressure reporting from the other 3 tires. Thanks Discount Tire!**
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February 2024 by 1 1.
After getting new rims from discount tire I am in a nightmare. I went in the next day to have them recheck them and my engine light came on along with the traction control light. I heard the manager accuse me of "already having those lights on when I came in". I was referred to Christian brothers. When I went over there they supposedly checked thoroughly and waived the fee. I let them give me a tune up and they charged me $421 for 4 spark plugs and 1 engine coil. They said the problem was fixed. The next day the same two lights came back on. I took it back in and they still havent figured out why the lights are on. I know now that I have been overcharged for the tuneup. I dont know where to go from here...
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February 2024 by Adam Huet
Tristan and Jose did a great job. Discount Tire is always my go to and they reaffirmed that
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February 2024 by Lori Bailey
Highly recommend them! They took care of my needs. If you're looking for somewhere that genuinely care about customers look no further. Shoutout to Devan.
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February 2024 by dpezekiel
So I have an older Tacoma, and needed new tires. I always ran the BFG TA KO2’s on it, but I wanted to change it up this time and go with the KM3’s (more aggressive mud tires). Devon from discount tire was awesome! They had the KM3’s on my truck within less than an hour. Devon gave me a voucher to get my truck aligned right down the street. Everything was excellent. Fast forward to about month after I had put the new KM3’s on my truck. They were too loud for my everyday interstate driving. I was kinda bummed, because I thought that I was just stuck with them. Took my truck back up to Discount Tire to see Devon again and he hooked me up! He was able to switch the tires back to the TA KO’s that I was accustomed to (much quieter). This place is very professional and will have you out of the door in no time. I would recommend and will be using them going forward in the future for all my tire needs. Thank you, again Devon!
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February 2024 by Ron Hoffmeister
It's ok.
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February 2024 by Pawel Poniatowski
Es Elle t location and a wonderful team working there , I needed new tires on my truck , and all shops were on back order , these guys pulled a hat trick and got me 4 Michelin tires next day … fantastic service and excellent products , well done team
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February 2024 by Tom E
Good customer service and good prices on tires, although extra fees rack the cost up quick. A pair of $70 tires ended up being $250 mounted. They're also behind on the estimated time for completion. The employees seem to be good at explaining issues to other customers and recommending service as needed, haven't seen them rip anyone off either, just genuinely good advice and stuff that's in line with what I've learned working in the automotive industry, so good on them for that
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January 2024 by Damian Wilson
Always a super fast and pleasurable experience especially when when you buy and book your appt ahead of time on the app
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January 2024 by Amanda atkins
Spencer did my tires truly gave discount my business in the future. What great work ethic on this young man.He is killing it.Cody was awesome with service and getting my tires for both vehicles here.I had a terrible previous experience at the Denver location and these 2 guys definitely changed the way perception I had of discount and I am 1000% satisfied with my new tires.
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January 2024 by Nancy Chesser
Had a nail in my tire. Took them less than an hour to fix it for me.
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January 2024 by Niya Rucker
I never do reviews I’ve maybe done 3 in my adult life because I had excellent service but today I had the worst experience ever. Very rude customer service, they treated me as if I was going to steal all the tires when I’m pretty sure my salary is all of theirs combined. It was just a really bad experience. I was the only black person in the store and when they gave me the quote for the tires they said we have financing. Now mind you 4 people were in line before me they were not black and their quote was higher than mine but they didn’t offer them financing. Jose, Austin, and Joe I will be contacting corporate.
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January 2024 by Bryon Gardner
Got my tires balanced
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January 2024 by SNIPEYOPIPE
This location is one of the worst. Damaged wheels multiple times. Just like the Denver/Lincolnton location. And WHY would you use permanent market on my $500 wheel? You're supposed to mark the freakin' TIRE. Not the wheel. Between this pointless permanent marker doodle on my wheel, tires being mounted backwards, TPMS sensors being damaged pointlessly and wheels being damaged... I will NEVER be returning to this joke of a shop. Filled with talentlessness, carelessness and ego. Inconsideration for others property. I'm sick of it. The only thing these teams can do constantly well is putting air in a tire. Other than that, you're being scammed and/or gambling with the condition of your property.(See my other review of the other location for more)
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January 2024 by Michael Ratigan
Service and knowledge. This tire shop was more than just that. They offer many services. I went in for my two rear tires to be swapped. I brought my own tires and it was a Saturday. Thw wait was about 30 to 45 minutes but as a walk in customer that's pretty good. Jeep up the great work guys.
