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November 2023 by Thomas K.
Being from out of sate all I asked John was is there anything wrong with the car i was looking at? He said NO i won't be disappointed. Not true. I trusted him and the photos and it turned my dream car purchase into a nightmare purchase. This guy is Not to be trusted. Drivers seat back was broken, the car was delivered over 3 quarts low on dirty oil, ( he said they just did a full service) the delivery was over a week late and the shipper would NOT call me back & John made an extra $300 on the deal,. I could go on but hopefully you get the point. its my fault I trusted the guy. This clown is what gives most good car sales Guys a bad name !
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September 2023 by Ian Wilbanks
Bought a 2004 Honda Odyssey for 5k, and since have had to put over 3k into it in repairs. Starter and fuel pump have both had to be completely replaced, along with many other smaller repairs. Transmission went out barely 3 months after purchasing, didn’t even get 3k miles on it, had to be completely replaced. When I told the dealership they tried to convince me that I had used my entire “warranty” on the previous repairs they had done on the vehicle despite the fact that I paid for all of said repairs out of pocket. Eventually after hassling they agreed to replace it only for the torque converter in the “replacement” to go out barely 40 days after. Dealership refuses to replace the transmission again without me paying full price out of pocket for it since the transmission was “past the 30 day warranty.” Absolutely ridiculous. Now I have no car, 5k in car payments to make, and have drained another nearly 4k out of pocket for a car that is little more than an oversized paperweight. Take my advice and take your business elsewhere, these people seem to have no problem selling you a lemon and then squeezing every bit of money they can out of you to get it “fixed” repeatedly. Do not trust them and couldn’t possibly recommended them to anyone else. Avoid this dealership.
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September 2023 by Toey Fortenbery
John and his team are wonderful! I know John through my work, and when he found out I was in an accident, he was immediately concerned and offered to help, even giving me advice on how to deal with the insurance companies! He listened to what I wanted in my next vehicle and quickly got to work sending me options. There was no pressure and he was super patient with me. Within a couple of weeks he found me the perfect car. All my future cars will be coming from him! I highly recommend their services.
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August 2023 by Elizabeth Jansen
Such a great place with trustworthy owners! Jon and his son were not only informative and easy to work with, they were accommodating to my toddler too who just wanted so badly to touch everything hahaWhen we first walked in, my toddler was so excited by all the cars in their showroom and the model cars they had on display. Jon immediately pulled out some toy cars for him to play with which made the whole process so much easier. We did a trade in and purchased a suburban they had on the lot. They were really fair with pricing and trade in value. I didn’t feel pushed to make a decision or harassed with phone calls and emails. They gave plenty of time for me to FaceTime my husband as well since his work schedule had prevented him from coming as planned and Jon answered all his questions on top of mine. I also appreciated that Jon answered the phone every time I called ( we commuted 2 hours for this vehicle so communication before making the drive was crucial). Paperwork was simple and straight forward. There was a small hiccup where they had to wait on a third party help desk however, during this time my kids and I were provided with water and they pulled up my son’s favorite TV program so even the extra wait time was no big deal.Very friendly! Family oriented, Very casual and welcoming shop! Highly recommend!!
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August 2023 by Dimitris Papageorgiou
Bought a 2016 MB GL63, with 59k miles in December. Was meant to be a 3rd car for road trips, and came to soon find out that everything that could be wrong with this car, was wrong. I should have paid more attention to all the warning signs and Carfax report. Lesson learned, never again.
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July 2023 by Scott Huston
I think that dealing with John was the best thing I did. I got a great price for my trade in and he a wonderful Honda on his lot. I never felt any pressure like I did at other dealerships. You just can't go wrong with Lake Norman Auto Exchange. Thanks John
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April 2023 by Marie Matheny
I was so pleased with my experience at Lake Norman Auto Exchange. It was easy and stress free. I had a friend to call about the car I was interested in and John settled on a price with him over the phone. Once we got there to test drive the car, with the price already settled, everything went fast. John and team are top class and never did I feel uneasy about anything. They were friendly, informative, and never pushy. I would recommend them to anyone looking for an honest car dealer.
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April 2023 by Stewart Brann
What a great experience! That’s something I’ve never said after buying a car, but it’s true here. Jonathan took great care of us when we got there, and his dad John finished up the deal quickly after we decided to buy. Everyone was so nice and there was absolutely zero pressure. The car was immaculate when we got there, and then they detailed it again while we were doing paperwork! I honestly wouldn’t hesitate to buy from them again and would buy it sight unseen next time…they’re that good.
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April 2023 by Joshua Robinson
I purchased a used BMW M3 from LNAE about a month ago. The staff were very kind and patient and helped work out a deal with me (living 4 hours away). They were very knowledgeable about the vehicle and have been very helpful answering questions even after purchasing! I recommend this dealership.
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March 2023 by Langdon Moore
John and his team were great! Never talked down to me like a traditional car dealer nor tried to up-sale me on anything. Any questions I had regarding the vehicle John answered them with no hesitation. The communication was excellent and the vehicle was what he described. I would certainly buy from John and his team again. Customer service was outstanding.
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March 2023 by katie repp
After reading so many good reviews I decided to buy a vehicle from this dealership, and I'm glad I did. The buying process was super smooth and easy. And it puts your mind at ease knowing the vehicle comes with a good warranty, which a lot of used dealerships don't offer. Everyone there is friendly and make you feel very well taken care of as a customer. Great experience working with these guys!
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March 2023 by Joshua Lapradd
The best car buying experience I've had by far. They went out of their way to make sure I was taken care of and did not try to pressure me into anything. I will definitely use them again in the future.
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February 2023 by Delonte Little
This dealership is what every buyer should experience when purchasing a vehicle. They are not your average dealers. John and Jonathan are professionals who specialize in integrity. The experience was peaceful and comfortable. Thanks again.
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December 2022 by K Hewitt
I recently worked with John and Jonathan regarding the sale of two vehicles and was extremely pleased with their work. I found them to be easy to work with and very knowledgeable. They made the sale of both vehicles efficient and professional every step of the way. Great communication and responsiveness throughout the process. I highly recommend John, Jonathan and the entire Lake Norman Auto Exchange team!
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November 2022 by Kenny Bell
This was my first experience of buying a vehicle online. From doing a virtual visit all the way to receiving my vehicle the whole experience was flawless. I was hesitant to buy at first site unseen, however, after doing some research about this dealership I felt comfortable enough to give it a go. I am so happy that I did. The vehicle was delivered to my home and it was exactly the way they described it online and during our virtual visit.They are honest and I feel they really wanted me to be satisfied with the process and more importantly with my purchase. I now have the convertible VW I’ve always wanted and I was 100% satisfied and wouldn’t hesitate to do business with them again.
