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November 2023 by Jorah Allison
Damaged Brand New Vehicle!!!It's really disappointing when you bring your brand new vehicle in for a wash and it ends up being damaged… I informed the staff about it, they claimed that they received the vehicle in that condition, but after some insistence, they found the damaged missing part in their machine. The part was so damaged that you couldn't even clasp it back on. I went through the process of filling out paperwork, including your personal information and the vehicle's VIN, and were told that you'd receive the dealership's OEM part. (Not posting the paper for obvious reasons). However, when i went to pick it up, it turned out to be the wrong part. Even after bringing it back and them claiming to order the correct one, you received another knock-off incorrect part. It's really frustrating and upsetting that they couldn't get it right, especially with the VIN. It seems like I’ll have to take matters into my own hands and order the part myself. This whole situation has cost me way more than just a $30 car wash. I definitely wouldn't recommend or return to that car wash.
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November 2023 by Cici Quinones-Leva
I like this carwash a lot but I really don't understand why there isn't more full service carwashes that do both interior and exterior washes (not self serve) other than Autobell, Proshine, and a couple other few and far between places in the different suburb areas of Charlotte. So freaking weird but anyway Proshine got the job done and my car looks beautiful and clean inside and out. Thank you ? ProShine! ?
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October 2023 by Cheryl Guyton
Had 8:00am appointment for detailing , staff showed up at 8:45am. They did say someone had taken out their vacuum the day before, which they could not help. No attempt to apologize for 45 minutes I waited, no explanation why they didn’t call to notify me or any attempt to make it right. Wish I had looked at the reviews before I made the decision.
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October 2023 by Ethan
Poor management, new manager is trigger happy to fire highschool kids.who actually show up to work at 9am on Sunday. Remember these r highschool kids. Gotta work with them and guide them, not just fire them. So when u all show and there is no staff thank the new management!!
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September 2023 by Anthony Colachicco
Been coming here for years and over the last couple months it’s gone straight downhill. Expect to be here for well over an hour for a mediocre wash. Even have to wait 20-30min for the drive through exterior wash. This place needs new management or it won’t last much longer
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August 2023 by Greg Balzer
It’s a good wash, but the slowest wash I’ve been to.If you’re in the Chicago area, try a Fuller’s car washService: Auto interior vacuuming
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July 2023 by Dakota Smith
I would be embarrassed to say I was the owner of this s**t hole. I have been bringing my mothers car here for her many years and I have noticed a decline in employees and management attitude. They could absolutely care less about Customer Service, they try to be professional for the business but it’s not working. They seriously need some in-house training. They totally act like you are a bother to them for being there. Don’t interrupt their side conversations and giggling or you will get the side eye!I took my mothers car back to her and she takes it for a ride the next day and calls me and asked where did you take the car to get cleaned son. I explained the same place we have always went. She said do not ever go back there. We will find another place to visit that wants our returning business. I told her that’s fine by me, and I could not agree more by her decision. Save yourself the time and money and go somewhere that will appreciate your business.Services: Auto detailing
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July 2023 by Adam at Insert Coin
Good afternoon. My name is Adam. I just visited your location about 20 minutes ago. I have been coming to your location for years. The last few visits I have seen a big decline in service and quality of service, and today was the final straw. I purchased an express detail for $70. I get that it was on the warmer side and you were shorthanded, I do really get that since I worked in retail for over 20 years. Today's service was really unacceptable. The interior (ebony leather) you can easily see what was missed and what was not missed has brown smear marks in the back and front seats (I have plenty of pictures). The express wax was never applied. The rubber mats were just hosed down with water they are still very dirty (driver and passenger side). Sale# 61764193287
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June 2023 by Sam
Went with "Professional full service car wash" they didn't perform what needs to be done. Dirt's are everywhere outside, inside, wheels. We need to tell them and point where it needs to be cleaned. They are so ignorant. Remember you are not doing it for free. Management needs to take this seriously else you are going to loose all the customers.
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June 2023 by William John
First I want to say is that I get 2 cars washed there . But maybe not now I just went and they had 3 car there, they said they would be able to get to my car . So I went to Another car wash which did a great job . How can a business tell a customer they do not have time . A real shame
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May 2023 by Chiwale D.
Today 5/21, i went to Pro Shine for a wash and purchased the Professional wash for approx $40. This is not the first time using the car wash but today one thing was clear, they had a lot of young kids working there. Anyway for the price paid i knew i was gonna be there at least 25 mins as it takes me that amount of time when i select cheaper options. my car was ready in 15. When i inspected my car the whole inside was barely touched. They Rain Xd the dash and thats all they did. My console was not wiped neither the doors and other surfaces. I told the person working on my car and he went inside to address my concerns. he called me back and yet still the places i told him were still not cleaned. i got so frustrated i ended up taking his cloth and cleaned my car myself. And to think i left a tip for sh***y work. I will no longer be using that service. Very poor and unprofessional.
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May 2023 by Shay T.
In my opinion this is to be one of the best car washes in town but it has quickly gone downhill when it comes to quality and service. I paid for the professional car wash and left with a half clear car. I pointed out to the attendant that the windows were still dirty/smudged. Instead of him cleaning it, he handed me the rag and walked away. The inside of my car was still dirty and looked like it was barely vacuumed or dusted. For $35.95 plus tip, I expected a little more.
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May 2023 by Robert S.
I paid for an express detail and leather condition. The guys didn't even wipe down my head rests (front and back), let alone condition them.They also used the same rag to wash the wi does, leaving a heavy film on them. Also, didn't even bother to was the back window.Finally, express detail includes an express wax, which they didn't have any of. There were to many deficiencies to point out at the final inspection, also the employee didn't even ask me to inspect the work, he just grabbed the tip and moved on.Just poor!!!
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April 2023 by Ashley Wade
This is the worst car wash I have ever been too. I paid for the professional wash, Mats were not cleaned and inside was barely even vacuumed or wiped down. Never returning
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March 2023 by Terence Morgan
This is the worst car wash in the world. It literally took 5 minutes to accept my payment for the wash I chose. I service stunk so bad I have to tell family & friends how horrendous this car wash is. If you want to get a good car cleaning go elsewhere I certainly seen much better washes than this dump.