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March 2024 by MON B
I don't often write reviews but Linda is spectacular! Smart as a whip, easy to do business with and truly cares about her customers. Thanks for all your help Linda!
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February 2024 by Debbie M
Upon our leaving the unit we had a couple issues that were resolved in a very timely fashion and better than our expectations. Thank you to Diana and her district manager!
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December 2023 by Reed Haniford
Would rate zero stars if possible these people fraudulently sold my personal belongings to a stranger including my social security and tax documents after neglecting to apply monthly credits to my account that would have made my account up to date on payments. I am absolutely disgusted and will likely have to hire a lawyer to sue. I would not use this company your prized possessions will not be cared for and you will not be valued as a customer.
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December 2023 by reed han
This is the worst company is existence. Phone calls are not returned, no on-site staff now due to greed you now have to talk to a robot. Absolutely regret my decision to rent here. But what’s worse is after 3 appointments were set to meet with a manager in person they never showed up on any of the three occasions. I couldn’t return the lock they gave me either because there lock return doesn’t even fit their lock that was given to me day 1, (I have my own lock) or even get into my account due to getting locked out. Because of the poor communication I would rate this place zero stars.When I had some bank fraud going on due to my identity being stolen I called and requested either help accessing my account or for someone to call back. They did not stop charging the old account and now I’m being charged hundreds of dollars in fees. Absolutely pathetic
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August 2023 by nick russ
Diana was very helpful and did a wonderful job helping us get our storage spot, recommend this place to any one for their storage needs
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August 2023 by Marshall Burke
Diana was very helpful on my service today.
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May 2023 by Kyle Jones
SCAM WARNING. These people will up the rent on you after five months. We went from paying 170 to 310 without any warning. There is no person in the physical building ever so you can't cancel. Scheduled a meeting with the property manager through customer service and they never showed up. Woke up early on a Sunday just to meet them there and altered my entire weekend plans. Either the property manager didn't care, or customer service lied to get us off the phone. I don't ever write reviews, but this was such a horrific experience and We are still trying to get out, but can't get in touch with anybody, only AI's. Filing a complaint with the Better Business Bureau to have resolved. GO SOMEWHERE ELSE.
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May 2023 by KJ
SCAM WARNING. These people will up the rent on you after five months. We went from paying 170 to 310 without any warning. There is no person in the physical building ever so you can't cancel. Scheduled a meeting with the property manager through customer service and they never showed up. Woke up early on a Sunday just to meet them there and altered my entire weekend plans. Either the property manager didn't care, or customer service lied to get us off the phone. I don't ever write reviews, but this was such a horrific experience and We are still trying to get out, but can't get in touch with anybody, only AI's. Filing a complaint with the Better Business Bureau to have resolved. GO SOMEWHERE ELSE.
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April 2023 by Danielle D.
SCAM WARNING. These people will up the rent on you after five months. We went from paying 170 to 310 without any warning. There is no person in the physical building ever so you can't cancel. Scheduled a meeting with the property manager through customer service and they never showed up. Woke up early on a Sunday just to meet them there and altered my entire weekend plans. Either the property manager didn't care, or customer service lied to get us off the phone. I don't ever write reviews, but this was such a horrific experience and We are still trying to get out, but can't get in touch with anybody, only AI's. Filing a complaint with the Better Business Bureau to have resolved. GO SOMEWHERE ELSE.
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February 2023 by Richard Schmitt
Deanna at this location was awesome she helped resolve all my problems I had with public storage...She made a bad experience into a great experience.. Because of her professionalism and great communications skills I would recommend this public storage
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February 2023 by Maddie Crow
Mickey was super friendly and helpful! Place seems very clean and well-run.
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January 2023 by Patty Culp
I was optimistic about renting at Public Storage after reading all the reviews. I have been trying to rent a unit for a few days, when you call No one ever answers the phone. Left several messages, and I tried going to both local facilities to find no one in the office. Have run into others trying to get a hold of someone to pay their bill, no one is available. I found a place elsewhere.
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December 2022 by Weston Brock
I was in a rush to move out of my apartment before moving all the way to Texas. Luckily public storage had plenty of available units and one that could easily fit all my stuff last minute. Deanna at the front desk was super helpful and incredibly friendly through the whole process. Super easy and simple process!
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December 2022 by Markus Torrence
Went just to try and find some information on a storage unit and the young lady Deanna was very helpful! Would highly recommend checking them out for your storage needs!!
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December 2022 by Renee Crewe
Both Deana and Mickey were so helpful. Mackey took me to the unit and explained everything with lots of detail. I was very pleased with all my interactions with both ladies.
