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February 2024 by Rasheeda Adair
I stopped into this location Monday to discuss a business merger with your phone company and was greeted by a young lady named Jay. What an amazing personality she has on her and extremely knowledgeable about the business and services. I am still in the finalization stages of service switches yet can use more agents like her at my company if you read this! Thank you again for an amazing experience and walk through. I look forward to joining the network soon.
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January 2024 by Tatiana Santistevan G
I have been with Tmobile for almost 12 years, I really like the company's service, but the customer service is somewhat poor, I visited this store looking for a new phone, Jay helped us, surprised by his good attitude, he had a lot of knowledge, he explained to us everything we needed to know, and with a smile always, I will trust Tmobile again, I almost changed companies due to the bad service in the stores, I will definitely stay. They should hire more people with Jay.
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January 2024 by Debbie Gagliardo
Jayah was fantastic!! Very knowledgeable and helpful. When you go to t-mobile see Jayah she will take great care of you.
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December 2023 by Sean Thomas
Terrible customer service
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December 2023 by Tiffany Janai
I received exceptional service from Jayah , who was very friendly & extremely knowledgeable of T-Mobile plans and which ones work best for the customer.
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December 2023 by Jennifer Fair
Justin at the River Hwy store helped me effortlessly switch to T-Mobile. He went above and beyond to make sure everything was taken care of, from setting up the new phones to canceling the old service. Every part of the process was thoroughly explained to me in a friendly, professional manner. The level of service I received exceeded my expectations! He made me feel valued as a new customer. Switching to T-Mobile was an easy and pleasant experience because of Justin!
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November 2023 by Katie Guberman
I want to shout out Briana for being so awesome. Me and my husband went in to get new phones and switch to T-Mobile from Verizon and Briana made it so easy and she was so sweet and funny it made for a good time.
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October 2023 by RS C.
I have had T Mobile for three months now. I switched from Verizon due to pricing and AWFUL customer service. After three months, Verizon coverage and performance is superior. I have not dropped calls like this since the early days of cell phones. Secondly, the 5G network is non-existent. While attempting to search the web, the 5G is moving at a snails pace.
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October 2023 by venkatesh Reddy
I received an exceptional service from Jayah during my recent visit to the T-Mobile store. Jay's dedication to ensuring that I fully understood every aspect of my new plan and bill was truly remarkable. Her patience, knowledge, and professionalism made the process of transitioning from AT&T to T-Mobile not only effortless but also enjoyable.Jay's commitment to providing outstanding customer service is a shining example of T-Mobile's commitment to its customers. Her willingness to go the extra mile in explaining all the details, answering my questions, and making me feel valued as a customer left a lasting positive impression.I believe that exceptional employees like Jay deserve recognition for their outstanding contributions. She has undoubtedly contributed to my satisfaction as a T-Mobile customer, and I am grateful for her assistance. Keep up the fantastic work, Jay!"
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October 2023 by Greg Ransom
The manager comes off like a complete jerk! Had a screen protector installed last Friday even though my name isn’t technically on the account it’s my daughters, and there’s a small mark on it, so I asked for him to replace it. Exact words were not happening!! Hey, Andre the manager. Your team didn’t have any problem taking my money when I bought the screen protector and I wasn’t authorized on the account. I think you owe me an apology. Power tripper!!!
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September 2023 by Marjorie Brown
T-mobile is tops!! They do not gouge the customer, their service when you go into store is timely, prices are certainly lower than most -- especially that other one; their Wi-Fi connection is way less that any other outlet, and I've certainly had no dropped calls. I would not have any other cell service. Hands down they beat all others in service as well as price!
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August 2023 by RS Cooper
Jay Caldwell understands and delivers exceptional customer service. My wife and I were switching from Verizon and are not tech savvy. My wife's phone was an easy switch and mine was functional but had a damaged keyboard. Jay was patient and empathetic, while she worked diligently to get our phones set up. Moreover she wouldn't let us leave till we were satisfied and answered all our questions.
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July 2023 by JoAnn Helms
I want to say the exceptional service. From Jay , she's very knowledgeable & helpful very patient she worked with me & didn't lose patience, she represented t- mobile in a very professional way I would recommend all to see Jay & I will always return to her! She went above & beyond her job helping me with shipping devices as well..Once again thank you Jay!!! :-)
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July 2023 by Dj Canterbury
We have the wifi that they provide. And it's absolutely the worst possible thing, lag spikes, and the wifi is super jumpy, it'll work 1 second and the next u have to refresh ur paige, they should stick to phones which is what THE NAME BRAND IS FOR not wifi services
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July 2023 by Michael Benfield
True customer service!!We stopped by this T-Mobile location to replace my MIL's phone due to it being infected with a Trojan that was causing DOS attacks on their home Wi-Fi.The associate who helped us did not just replace the phone. Instead, he took the time to search the apps and found the most likely culprit for the Trojan and deleted it. He then made sure to perform a backup to ensure a clean backup!Above and beyond service is, unfortunately, rare these days! So glad we switched to T-Mobile!BTW... no more attacks!Thanks again!
