First Citizens Bank, headquartered in Raleigh, N.C., is a top 20 U.S. financial institution known for its strength and stability. Customers appreciate the bank's excellent service and quick resolutions to issues. One reviewer praised a staff member for efficiently handling a wire transfer and online banking problem with minimal wait time, reflecting the bank's long-standing commitment to customer satisfaction. Another mentioned the bank manager's honesty and support, highlighting the personal connections built over time. Overall, First Citizens Bank is recognized for its great customer service and friendly staff, making it a trusted choice for banking needs.
The staff was very friendly, Beth was wonderful at helping me get account set up! I was in and out quickly!
April 2025
Couldn't be happier with my experience of this week. Brandon Potter helped me put through a wire transfer and resolved an issue with my on line banking without more than a minute of wait time. That is the type of service I have come to expected being a member for 20 plus years Cannot recommend the bank/ branch more highly
November 2024
I have been using First Citizens Bank all over eastern North Carolina it's the best
