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February 2024 by Debbie Jones
Was there for a repair quote. Very nice people; quick, efficient service.
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June 2023 by nick hinson
Terrible customer service. Don’t take your car here to get repaired. It will take months for something simple.
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April 2023 by Charles Singleman
Rear brakes were grinding. They got us in in two days. Repair was prompted and done well. We have used Parker Repair in past visits to the Coast. Now that we have moved to the area it is our go-to for our GMC service and repairs.
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March 2023 by thaya carr
Very nice people
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February 2023 by Toby B.
Purchased a 2108 Chevy 2500 on 2/21/23. Joe the Salesman was very courteous. We were presented a clean carfax, no accidents . The drivers seat had some ware and they replaced it with a new one. Next day I noticed the heated seat were not working. Not a big deal, it's used. 2nd day I noticed a crack on the right rear quarter panel that was not there when i purchased it . I took the truck back the following Monday 2/27 to have an appointment scheduled for the seats and have the crack in the quarter panel looked at. Turns out the quarter panel has body filler from the front of the panel to the rear tail light. They gave me a $1000 minimum estimate to repair it. I asked my salesman, Joe, if they could do anything to help with this, maybe pay for at least half of it. He said they would not. It would have been nice to know about the damage on the truck before buying it. Very unfortunate situation as I assumed I had finally found a decent dealership in Carteret county and would buy again from them in the near future. I will not be returning.
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February 2023 by Robert Pake Justin Pake Farms
Excellent work as always!!
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February 2023 by Nathan B.
Service depart attitude and management is horrible. Owners appear to tolerate this demeaning behavior towards customers. Needs to fire everyone and start over in the service dept.
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August 2022 by Matt A.
I took Truck for alignment and was not done right refused to even look at DO NOT HAVE SEVICE DONE poor workmanship. And if you want service after sale you should not buy here.
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August 2022 by Jacob S.
Arrived with 3 complaints to be taken care of under warranty work. The positive was the vehicle was serviced faster than I have seen with any dealership and price is competitive. Unfortunately, I was met with a service advisor that was in a poor mood but manageable to work with. However the mechanic that sat in the lobby while listening to my concerns was the most unprofessional and bordered on disrespectful to me. He was dismissive of some concerns and would also belittle me as I responded while asking a question of cost to perform a tire balance. The ride along with this mechanic was done by me as my wife wouldn't ride with him due to the interactions she witnessed. We spent several minutes as he tried to explain his demeanor however it soon became obvious it was demeaning not apologetic. After returning to pick up the vehicle these issues were expressed and the advisor asked if it was his blunt manner. I'm surprised with that response and now see why he didn't correct or ask the mechanic to step out to discuss behind closed doors his attitude. It appears to be dismissed at the face of this company. I recommend some management and leadership training to these individuals before GMC writ large and Parker looses more customers.
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August 2022 by Ge M.
Service did not do half of what I requested and charged an astronomical price for what was done. Avoid at all costs
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February 2022 by Sarah Elizabeth
They do excellent work and are very professional and get things done in a timely manner very outstanding place to take your car Pb and the receptionist are awesome workers they get the job done and they are all amazing nice respectful people very amazing work would recommend to anybody!!Service: Body & Trim
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February 2022 by Kayla C
Jack and his staff do a great job! Would highly recommend.
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February 2021 by Eileen H
I have had the unfortunate luck of having to have work done here on my car three times now. I will be honest, the receptionist is not why I would choose to come here. But, the repair team and their honesty, speedy (but accurate) work and just great work all around, are exactly why I go here.. I always recommend Parker to my friends and family. They always make sure their work is done well and to their best ability. I have had work done at another place twice and their work paled in comparison to Parker.
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February 2021 by Arthur Brown
Have always been satisfied with their work.
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February 2020 by Kristen Franks
I’m so thankful for everyone at Parker collision. Great customer service and very helpful. My car looks great too!
