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January 2024 by Cait P.
I started this gym with a higher paying job that was about 5 minutes down the street. I no longer work there, so the commute is very inconvenient for me. I wanted to cancel my membership. After what feels like 5 years in figuring out who to call to cancel my membership, the "only way" I can cancel it is if I MOVE addresses. 20-30 miles. I just want to cancel my membership. Oh, and if you bring someone in as a guest, they will harass your free guest the day they come and for months after, begging them to join the gym. ALSO it smells like sewage inside the gym in the mornings. Its a shame because it could really be a nice gym (it has a great atmosphere and location is good) but the customer service is dog sh*t. They want me to pay 11 more months that frankly I cannot even afford right now.
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December 2023 by Matthew Labelle
That white girl at the front counter was extremely rude today when I went in to see the gym to see if I would have liked to join she threw paper work in my face and said I had to sign a 23 month contract to even see the gym. Then when I asked any question she said she would only answer them if I signed the contract.Staying with my current gym.If I could have given a maniacal half a star I would have.
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December 2023 by Elura Carrender
I’d leave zero stars if possible. I’ve seen and heard dozens of complaints about this gym and and Sherri who works there. People being chased outside to their cars, signing people up for contracts that they didn’t ask to sign up for, sharing phone numbers without consent, charging cards without consent and random fees for absolutely no reason other than (improvement fees) which really isn’t a thing that should exist in a gym if you’re already paying for the time/trainer. People being locked into contracts and then making it impossible to get out. Trainers not even showing up but being paid. Also not honoring contract cancellation policies and promotions that managers have themselves approved and then denied. The daycare sitter watching kids while being on bad medication or even worse things, people being denied refunds when there’s literally no reason they shouldn’t get their money back. Being charged thousands of dollars on a very low grade gym.I could go on for hours. This is a back street kinda gym that dealers/thieves could run if that’s your cup o’ tea. These people ruin credit records and lives of people who just want to improve their lives. Instead these people running this place just want money, a power trip, and really just don’t care about the people that keep their business running as long as they’re willing to take a bunch of most likely illegal/fraudulent moves with no questions. They don’t care about members that put their life on the line in the military, people who have already had medical conditions or have had conditions caused by the trainers in their gym. One person in that place I’ve heard is decent (Jeremy) but the rest are low life selfish disrespectful creatures on the bottom of a shoe. Sherri is a huge menace and shouldn’t be in any high power to run anything or have card info, login to the systems, or not being held accountable for her disgusting attitude when she spits at people telling them they don’t know what they’re talking about and cutting them off and treating them like children. The staff is extremely pushy and love to harass people before, during, AND after working out. This isn’t Best Buy calm down. As for feedback I don’t need “sorry for the frustration/we apologize/email blah blah blah” if this place doesn’t disappear or change by removing Sherri and discontinue robbing and harassing people, I will start a community group to put an end to this and I will literally go everywhere within a 50 mile radius to make sure this gym doesn’t receive another penny. Put this place in someone’s hands that knows what they’re doing is right. Grow up TruFit, ain’t nothing true about this place go to planet fitness. I will be that Karen when need be.
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December 2023 by Haley Zinn
I only have one positive thing to say and that is that my personal trainer Jeremy is so awesome . BUT. Apparently I signed up for two years?! Sherri signed me up for the membership, which is the thing I’m being charged two years for. Then the owner signed me up for the personal trainer. The owner told me one year for all of it. Got the membership and personal trainer . “Well it’s on your paperwork.” Well thanks man that helps so much . It was to MY KNOWLEDGE I SIGNED UP FOR ONE YEAR. I will not recommend this place until things change. I also don’t appreciate being talked to like I’m stupid and it’s all my fault.wouldve loved to come back when I have the money but I think I’ll be taking my money elsewhere. I have already paid for a whole year for next year of service I will NOT USE and I hope someone reaches out to me and gives me a refund. This is not good customer service. This is not caring about your customers. This is not being a good business.if I treated customers like this, no one would buy. Trufit, change your contracts and fix this mess. I’ll be posting about this all over the place.OH FORGOT TO ADD THAT I COULDNT COME IN THE FIRST PLACE BECAUSE I HAD MAJOR SURGERY !!!!! So wonderful of them to care!!!
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November 2023 by mildred Arceo
I enjoy going to this gym for a year now. Friendly environment, clean facility, good working equipments, access to group class and to personal trainor. I highly recommend Alonzo. He is knowledgeable, and enthusiastic with a positive mindset. He is always prepared for the set of workout to meet your goal. I am satisfied with the outcome. I give 4 stars due to couple of equipments that I can't use because of me being short of height.?
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November 2023 by Pamela Ayers
I was a member of another gym. Decided to try Trufit. It is a perfect fit for me! Love it. Erica, personal trainer is amazing. All the staff are friendly and very knowledgeable.
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September 2023 by Ashlynn Bradt
I feel like, that with the two yearly fees I have to pay along with my monthly subscription, I should be able to bring my guests for free as many times as I want. Literally everywhere else around here 1-costs less for monthly AND 2-let's their members bring guests. For FREE EVERY time, not just once.
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September 2023 by Tanner Coles
I’ve been frequenting this gym when visiting family in the area. Best gym in town. Great balance of free weights, cardio equipment, machines and other more obscure equipment such as ropes, sleds and heavy bags. Highly recommend
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August 2023 by Tyree Bryant
Great customer service! Sherri and Stephanie at the front desk are wonderful, Jeremy is a great personal trainer although I haven’t personally trained with him, he always checks in on me. Very friendly atmosphere, equipment is nice and well maintained. This is the gym I started my fitness journey at and it has been a wonderful experience!!
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August 2023 by Karena Heng
Do not use this gym!HORRIBLE customer service from Sherri. Called to explain there was a mistake on my husbands account because he canceled months ago before leaving for deployment but his card has still been getting charged membership fees and random fees. She wouldn’t even let me speak and explain the situation before stating there’s nothing she is going to do for be because she “doesn’t even know who I am.” I explained my husband is deployed and I have his power of attorney. She said I have to come in person to show this paperwork before she will even talk to me or I can have him come in. I told her I will email it because I am 5+ hours away and he is on a ship in the middle of the ocean. Sherri interrupted me multiple times to tell me she is not going to help me before I finally demanded to speak with Terri (the owner of the franchise). After this demand, she said she will make an exception and finally tell me the process to cancel him membership that he already did in DECEMBER… 8 months ago!This “contract” is a joke and honestly I have never experienced such disrespect from a “general manager” before. I asked around and spoke with past members of the gym and everyone I spoke with had a very similar experience with Sherri. I do not understand how the owner is comfortable having someone with such bad customer service manager this establishment.In the end, I still have not been able to cancel this scam of a membership so I had to call my bank to cancel the card, thus leaving by husband without a card on his deployment.The better business bureau will be hearing from me.
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August 2023 by Connor Hartle
Visiting from Pa or the week. Favorite gym I have ever been too. Staff are super nice and are always making sure you have what you need.
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June 2023 by Clara R.
The slogan for this gym ought to be "By boomers, for boomers." You're not allowed to use chalk. Lighting is ridiculous- you'd think they're trying to blind you. And they try to sell you in their tshirts as if this is a gym you want to let people know you're at. Good for being the only option at the beach.
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June 2023 by Charles Krouse
I came in with a leg injury. My left thigh tight as a band of steel. The trainer had me stretch a bit. The trainer message the tight thigh muscle with a claw like device, then cupped the leg to get it clear of lactic acid build up. They stretch the leg and hip. The leg is feeling much better. A couple more of these sessions with the trainer and the leg should be back to normal. The excruciating pain is gone. The leg is just sore. Kudos to the trainers who knew what to do. I am very impressed. The gym is clean and doesn't smell like other gyms I frequented. No sour sweaty smell. It smells fresh. The equipment is clean too. I am very impressed.
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May 2023 by Al Provencher
My wife and I are traveling the country and needed a place to workout while visiting for the month. We met Sherri who was able to get us a pass for the month. Each time we visited we were greeted by our first names and with a smile. Sherri and Beth are super friendly and easy to talk to. The equipment is everything you need for a full body workout. They have some equipment that you typically don't ever see in a "commercial" gym. We greatly appreciate the hospitality.Al & Elissa
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April 2023 by Hunter York
Great gym with all the equipment you could need. But it gets extremely crowded and the protein shake area is always dirty and actually pretty gross. Staff is always nice though!
