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February 2024 by A L
Its sad that I have to go to another BOA in another county in order for them to accept burnt money that was recovered from where our house burned to the ground and everything was lost. I grew up in morganton and this is devestating for someone to have to go through and your own bank wont even assist you. The manager didnt show any remorse or care about our situation. I will never go to the morganton location again.
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February 2024 by Long Zhang
Great place customer helpful
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November 2023 by Sam Davidson
Wish the ATM worked, seeing as how IT'S THE ONLY ONE. Infuriating.
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August 2023 by D. Crocker
Worst ATM I've ever experience in my life. Only due to my business account that I'm forced to use that wretched thing. Only one atm that works half the time. Also, why in the heck do you get your card back FIRST before the last question of; "are you finished doing business?" That sets people up for failure. i.e driving off with their card while their account is still open on the atm for the next person to decide their fate. Also closing at 4pm is not ideal for anyone. These are all fixable problems BOA.
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May 2023 by Mike Myers
Won't cash a check from US treasury unless you have an account basically entrapment is what the manager tried to do whenever they gladly cashed one without an account during stimulus time
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January 2023 by Nicholas Smallwood
recently the employees there were nothing but patient with me while i was doing a longer than normal transaction while also having to juggle a rush of other customers and a particularly nasty karen that was insulting the employees but overall i dont think ive ever had a bad experience from this bank itself
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January 2022 by Dustin Mccormack
Bank of America closes at 4 o'clock every other bank stays open till 5 or 530 I can never make it there in time i don't know what the problem is but there are more people out here with issues than just them and i don't think there's an issue at all i think they just don't care about the people that bank in their bank
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October 2021 by Brandon Scott
Only one drive thru and slow workers. I came and sat here in line for 38 mins before getting to window I was car 3 in line. When you call to talk to manager they don’t care says they are doing their best well either open another drive thru or have someone else run the drive thru. Terrible service and they don’t care how long they take
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September 2021 by James Thomas
Great location, friendly service, prompt and quick!
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July 2021 by April
Worst bank around they hold you payroll check till the next day. You are better off going to Walmart to get it cashed. 0% help from anyone when you need it.
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January 2021 by pam Alexander
Bank of America in Morganton has closed without notice lately which affected a transaction of mine. At first I could not understand why a large bank would close without notice. It seemed like poor customer service. After consideration I decided it may be due to Covid. Hopefully everyone is healthy and safe.
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December 2020 by janet walker
Bank of America has poor customer service. I took a 13,000 dollar check to get cashed or get a cashier's check since it was drawn from a B of A account. They would not do either! So here is my question, if I didn't have a bank of my own to deposit it through, how would I go about getting the funds?? Force me into creating an account? But then again that wasnt even offered. No wonder Bof A gets poor press CONSTANTLY!
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July 2020 by John Dilworth
Well this bank has stooped to a new low the inside isn’t open and the drive-through isn’t open and my mom gets her Social Security check can’t get her money out.
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August 2019 by braxton brantley
If you change the bank hours to basically non-existent and then close the teller window permanently, would be handy if the ATM machine worked more than half the time.
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May 2019 by F F
This bank closes at 4. Not acceptable
