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March 2024 by Stephen Swan
Tried to place an order for a home project with Stephanie in inside gardening, she hung up on me, called back and she hung up again. Made a complaint with corporate headquarters. Nothing has been that I know of. If she worked for me she would be standing in a soup line. I've been a Lowes customer for over 50 years. Not another penny from me.
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December 2023 by Patsy Brindisi
Store/Company has gone downhill the last few years. Not enough help. Shelves are not organized very well in the smalls like electrical and hardware. They do have a good staff in the paint department. But it's all left up to you to find what you're looking for and then they want you to check yourself out. A major beef of mine...I don't work for you, Lowes. I'm a customer and expect should get good customer service. I've cut down what I buy here and go to Ace Hardware whenever I can. Or check out at the pros desk where they still give great customer service.
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December 2023 by Jimmy Ramsey
They got rid of the cashiers and went to self check out. Guess what, you still have to wait because, more often than not, half of them are closed because they only have one person to watch them.
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November 2023 by Momma Lisa
I'd always heard that if you take an item to Lowe's paint department, they can accurately duplicate the color but I never actually attempted it till the other day ?. Made it 46 years never thinking about it much let alone ever use the service.Why did I take time out of my life to write this, seemingly unimportant review?...See, I don't get around much and when I try it's usually short lived. My husband has been taking care of me, the cars, paying bills, all household cleaning and projects (everything) for a few years now because cancer sucks. This means I'm sick, weak or both on a regular basis. So the other week I was having a good day helping hubby prep the cabinets to be painted then trying to decide on an accent color. The color we landed on was chosen from a box of markers I use for coloring. Yes, I'm 46 and color during treatments to help pass the time.A few days later, marker in hand we went to Lowe's in Morganton NC. Handed it to the nice gentleman behind the paint counter. Briefly explaining what and how much we needed (tiny amount). It was ready and waiting when we were done. And it was a perfect match. I wish I remembered the gentleman's name. He was kind, prompt, professional and proficient.Folks, it really is the little things in life. I chose the color and I can leisurely roll my desk chair around my kitchen, take all the time I need and get the look I want.Poor photo quality but you get the idea of just how little I needed.If I gotta lay around fighting cancer, feeling like death most days I might as well give reviews for the few places I go.
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November 2023 by Daryl Briggs
Nice store, I needed some home improvement items and looked at the other store but not available. This lowes had it in stock! This location is so much cleaner then the competition. I really apreciate the discount I get as a veteran! You can use the discount on their app too. I will surely be back!
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November 2023 by Eric Wilson
I'm very upset right now. I have a broken bedroom window, 28 inch by 28 inch. I went to get a piece of glass cut today, and the guy tells me they're out of glass that big. So I have to pay $40 for a piece of plexiglass instead. Not what I wanted but better than freezing tonight. Get home, do a few other things, then go to fix the window. All old glass out, ready to pop it in, not 28 inches. One side fits, the other side doesn't. Could it be because the guy answered his cell phone after the first cut and remained on the phone as he one handed the 2nd cut? Look on the website and insult to injury, according to the site they do have what I need in stock and I can get it delivered tomorrow! So I paid almost 2x for what I didn't want cut the wrong size because he had an important phone call. It is going to be a cold night, thanks for that.
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November 2023 by Mary Smith
I am very disappointed in Lowes Home Improvement. About an hour ago, I bought a 29ft( or so I thought) piece of indoor outdoor carpet for our downstairs recreation room. My husband laid it out and it was 2 ft short. It was only 27 ft. It's a lot of work to get that carpet in and out and rolled up, so I called and asked if I took a pic of where it was laid out and shows the 2 foot shortage, could I come in and get a refund on that 2 ft that we didn't get. Lowes told me no, I would have to roll back up and bring that entire27ft piece of carpet back.Bad form Lowes! guess you don't realize how much effort it is to haul a 27ft piece of carpet back! Enjoy that extra $ you got for free.
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November 2023 by Jerry Ropw
It is always a pleasure to shop at Lowes. And having the app. Allows me find items quickly. The staff is always helpful.
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September 2023 by Beth Walborn
You can't find anyone to help you. When you do, and ask your question, they act like you interrupted them. All checkout is by the customer. You don't have real people anymore. Bought a microwave and got no help getting it to the car.
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September 2023 by Dianna Coffey
We were very unhappy with the return policy they have, sent over $400 dollars on a air conditioner and they would not give us our money back, the new policy that they have are designated so they get your money, but they don't have to give it back, just a other way to sill our money from us.
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September 2023 by Mikie Worley
Lowes have good prices on your everyday needs as well as on their tools they have the best selection on hand tools as well on
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August 2023 by James (7)
I stopped in several weeks ago to look at washers and dryers and Amy was very patient as I asked questions about the different options. I came back this week to order and Amy helped again to get the order completed and the install scheduled. The install was timely. The installers were competent and cordial but, they seemed like they were in a hurry to get somewhere else they wanted to be.
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August 2023 by David Mccoy
I’ve always loved Lowes but this one could use some improvement. Almost half of the time I interact with staff it’s a negative experience and most often younger staff. I couldn’t arrange a simple appliance delivery and had to cancel after two weeks of not being able to deliver for reasons they couldn’t explain, yet in stock. Went with a local business and they were able to deliver the next day. Most of the older and mature staff are friendly and helpful, but too often with the younger either I smell marijuana with responses likened to the walking dead when asked a simple question, or they’re just too busy on their phones. Was in the garden department recently when both of the staff were on their phones while the plants they’re watering were being flooded. If Lowes improves, will update this review.
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August 2023 by Lance K
I love a good Lowes. I probably spend more time here than I should. This one is clean and staff is nice.
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July 2023 by talking bird
Your customer service representative Kim D. Needs training. We are remodeling our home and have spent thousands in orders so far. When I went to pick up my first order, she was plain rude, I thought she was having a bad day and let it go, When, my wife and I went to get another order, Kim D waited on us again. She acted like we were inconveniencing her. Not sure what’s going on with her but perhaps customer service is not the department she should be in.
