O'Reilly Auto Parts store #3985 in Morganton, North Carolina, offers a wide range of automotive parts, tools, and accessories. The store provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums, making it a convenient choice for repairs. Customers appreciate the availability of a free Loaner Tool program, which only requires a refundable deposit for tools they do not own. The staff, especially Parts Professionals, are known for being helpful and providing good customer service. Many customers highlight quick and efficient service, with some receiving parts the same day, even when other stores estimated longer wait times. The store's team is praised for going above and beyond, such as helping customers in emergency situations by offering rides to hotels. However, some reviews mention less positive experiences, including an older employee who seemed unable to assist fully and a less friendly atmosphere at times. Overall, O'Reilly Auto Parts in Morganton is seen as a reliable and helpful place for automotive needs, with knowledgeable staff and convenient services, making it a preferred choice for many in the area.
Super friendly. They got me my part quickly and helped me troubleshoot a vent hose that no-one had available. Great experience
June 2026
I was extremely impressed with the excellent customer service from Jairo and his manager, Ben, when I went in to see if they could run diagnostics on my car. Very professional and courteous. Highly recommend this auto parts store!
January 2026
Working in the snow storm, the heat in my truck stop working. I knew it was just low of coolant. Saw they were open, was happy to see that. On top of that the employees were extremely upbeat and pointed me in the right direction. Thank
