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September 2023 by Sheila Porter
Very professional staff,nice and accommodating.
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August 2023 by Bethany Houser
This is a great bank. The location is convenient, the services are helpful, and there is usually a short wait time if any. The staff are friendly and knowledgeable. Overall, this is a great bank!
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June 2023 by Chuck Eline
Horrible experience.
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April 2023 by Corey McGalliard
It's important to be careful and protect your credit when choosing a bank to trust with your financial information. Unfortunately, there are some banks that fall short when it comes to customer service, professionalism, and privacy. One such bank is "SECU on Carbon City Rd.", and I want to share my experience and warn others to be cautious when dealing with this institution.The staff at SECU seem to lack knowledge and competence when it comes to answering simple questions or handling customer concerns. On top of that, they have been incredibly rude in my interactions with them. I've heard similar stories from friends and family who have had negative experiences with this bank. It's clear that there is a serious cultural decline within the institution since Mr. Hawkins took over as manager.In one specific incident, I had a disagreement with Mr. Hawkins over a matter that I was sure I was correct on. Despite my insistence, he refused to listen and even insulted me. Eventually, I was proven right, but it was unacceptable for him to behave in such a disrespectful manner.Furthermore, SECU has a serious issue with privacy. They shout out payment information over intercoms, which can be heard by anyone in the vicinity. This is a major breach of privacy and could lead to serious consequences for customers.In conclusion, I strongly advise anyone considering doing business with SECU to think twice. Protect your credit and your privacy by choosing a more reliable and trustworthy bank.
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December 2022 by David Mccoy
Called for general info and person who answered was rude like I was wasting her time with asking very simple questions.
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November 2022 by Michael Lilly
Gr8 place for banking n loans
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June 2022 by Lynn and Steve Proctor
Great place to do your banking. Friendly, efficient staff.
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January 2022 by Rhonda Burgess
Always kind and helpful. They answer all of my questions quickly.
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November 2019 by Michael C
Good back helpful people sorry didn't fall into there loan group
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July 2019 by James Green
Done business there for years and always get the things done all over the state.
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August 2018 by Kane Williams
Best service and rates around. Everyone is always very nice and makes the transaction smooth and simple.
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January 2018 by Aaron Eller
Lost a money order that was supposed to be deposited back into my girlfriends account after 10 days and never showed up. Called and couldn't get a straight answer, so we went down there. The woman said she needed a little time and she would find it and call us back that day but the call never came. We ended up calling the next day and they tell us that they can't find it... Really?! That's rent money, food for our daughter, things that we need to keep from struggling. We know it wasn't stolen due to losing it in her sisters car and her sister accidentally throwing it away. We expect to have to call corporate soon.
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July 2017 by Brandon Letterman
Friendly people, wouldn't want to bank anywhere else.
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July 2017 by Marta Castro
Excellent and professional service
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January 2017 by Steve Jackson
Excellent service and rates
